Commercial Manager – Business Development | Security & FMYou will own the business development process, from prospecting and initial meetings through to proposals, negotiation, and the successful handover of new contracts to our service delivery teams.
The main focus of this role is new business development: identifying opportunities, opening doors and winning profitable contracts across facilities management services, including security.
You'll work alongside our existing commercial and operational teams, building relationships with decision-makers and developing service solutions that meet clients' needs.Key responsibilitiesProactively generating new business through direct outreach, networking, referrals and targeted prospectingBuilding relationships with property managers, facilities managers, owners corporations, commercial businesses, schools and other prospective clientsIdentifying opportunities to provide commercial cleaning, security and complementary FM services, individually or as a coordinated service offeringConducting client meetings and site assessments to understand requirements and develop practical, well-scoped solutionsPreparing proposals, quotations and tender submissions, working with operations to ensure pricing protects margins and service commitments are achievableNegotiating and securing current contracts, with a clear focus on profitable,



sustainable growthMaintaining an accurate CRM and sales pipeline, with consistent follow-up, realistic forecasts and clear reporting against agreed targetsApplying your knowledge of franchising processes and systems when working with our team and franchise partnersEnsuring new contracts are handed over properly, with clear responsibilities, service expectations and communicationHelping resolve issues constructively and identifying further opportunities within established client relationshipsAbout youA demonstrated track record of winning new B2B contracts, ideally in commercial cleaning, security, facilities management or a related service industryKnowledge of franchising processes, systems and the relationship between a franchisor, franchise partners and clientsStrong relationship-building skills and the confidence to engage with senior decision-makersSound commercial judgement, including an understanding of pricing, margins, contract scope and service delivery costsClear written and verbal communication, presentation and negotiation skillsPractical problem-solving skills and the ability to remain calm and constructive when challenges ariseStrong organisation, disciplined follow-up and a commitment to doing what you say you will doA genuine team-player attitude, with respect for the people responsible for delivering the services you sell
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📌 Commercial Manager – Business Development | Security & Fm (Melbourne)
🏢 Signal88 Security
📍 Melbourne