Landcom is the NSW Government's land and property development organisation.
As a State-Owned Corporation, we work with government, private and not-for-profit partners to deliver housing that's more affordable, diverse and sustainable — creating real benefits for communities across NSW.About the roleWe're seeking a Up-to-date Desktop Support Officer to provide day-to-day technical support for end-user compute technologies across Landcom, while also playing a lead role in helping staff get more value from AI, Microsoft 365 and other business systems — including working directly with individuals to find use cases that lift their productivity.Key responsibilitiesProvide end-user compute support — troubleshooting applications, mobile devices, printing and meeting room technology, escalating complex issues as neededManage the service desk queue, logging and prioritising requestsManage onboarding, offboarding and staff movements, ensuring equipment and accounts are set up accuratelyMeet with staff one-on-one to identify how they can use AI,



Microsoft and other systems to increase productivityRecommend practical tools and solutions — AI and otherwise — for teams and individualsRun IT inductions and productivity training sessions, both one-on-one and in groupsDevelop and deliver training on end-user technologies, including AI tools, Microsoft 365 and other business systems, to upskill staff across LandcomKeep the IT intranet and help guides up to date with current, relevant contentSupport continuous improvement of IT servicesAbout youTertiary qualifications in IT or equivalent experience, with relevant Microsoft certificationsDemonstrated experience with Microsoft M365 (Windows, Teams, SharePoint Online, OneDrive)Demonstrated experience in running IT inductions and productivity training sessions, both one-on-one and in groupsSolid grounding in ITIL helpdesk principles and customer-oriented supportInterest and confidence in AI and other business systems, with the ability to coach individuals 1:1 and run group trainingStrong communication skills and the ability to manage competing priorities under pressure
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📌 Modern Desktop Support Officer (Sydney)
🏢 Landcom
📍 Sydney