Technical Support & Operations CoordinatorWoods & Co Recruitment has partnered with a growing and innovative technology business specialising in beautifully designed, permanent photobooth installations across pubs and clubs.
With a strong focus on hospitality, customer service and reliable technology, they're looking to add a hands-on and technically minded Technical Support & Operations Coordinator to their growing team.This is an opportunity suited to someone who enjoys problem-solving, working with technology and delivering outstanding customer service.
You'll be responsible for monitoring photobooths remotely, managing client enquiries, troubleshooting technical issues and supporting the day-to-day operations of the business.
Working closely with the events and operations teams, you'll also assist with installations and attend venues to resolve hardware issues when required.What's in it for you?
Opportunity to join a growing and innovative technology businessVaried role across technical support, customer service and operationsHands-on exposure to a range of software, hardware and monitoring systemsOpportunity to develop your technical skills and learn new systemsSupportive and collaborative team environmentA mix of independent work, problem-solving and teamworkWhat you'll be doingResponding to client enquiries via email and digital platforms with a friendly, skilled approachMonitoring photobooths remotely and troubleshooting technical issues as they ariseLearning and managing internal software, monitoring systems and backend toolsMaintaining accurate fault logs,



service records and event documentationCoordinating with the events and operations teams before and during activationsSupporting backend administration, logistics and day-to-day operationsAttending venues to resolve hardware issues and assisting with photobooth installations when requiredEscalating complex issues, following up on faults and helping improve system reliabilityWhat we're looking forExperience in technical support, IT, customer service, administration, hospitality, events or a similar roleIntermediate computer skills and the ability to quickly learn new softwareStrong problem-solving skills and a calm approach under pressureExcellent written and verbal communication skillsA customer-first mindset with solid organisational skills and attention to detailBasic coding, software development or HTML knowledge would be highly regarded, but isn't essentialAbility to work independently and as part of a collaborative teamQueensland-based and able to attend venues onsite when requiredFlexible, reliable and available to work the required weekday, evening and weekend rosterWoods & Co Recruitmentis committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences.
We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.
*You will only be contacted if you are shortlisted.
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📌 Technical Support & Operations Coordinator (Gold Coast)
🏢 Woods
📍 Gold Coast