6-Month Contract with Strong Potential for Permanent EmploymentJoin our team!
At TransitCare, we are more than a transport provider, we are a social lifeline.
For over 30 years, we've helped older Australians, people with disability, and others experiencing transport disadvantage stay connected to their communities, healthcare, education, employment, and social opportunities.We're growing our Customer Experience team and are seeking aClientServicesConsultant to join our contact centre operation.About the RoleAs aClientServicesConsultant, you'll be the voice of TransitCare, delivering exceptional service toclients, carers, referrers, donors, and community stakeholders.
You'll manage inbound and outbound calls, coordinate transport bookings, respond to enquiries, updateclientrecords, support campaigns, and ensure every interaction is handled with professionalism, empathy, and accuracy.This is an initial 6-month full-time contract, with a strong chance for ongoing permanent employment for high-performing team members.What Makes This Opportunity Different?
Full-time hours6-month contract with potential to become permanentMeaningful work that positively impacts vulnerable members of the communitySupportive, values-driven team environmentCareer growth opportunities in a growing organisationComprehensive training and onboarding providedOur Customer Experience team supports a 7-day-per-week operation, servicingclients from 6:00am to 8:00pm daily.We are specifically looking for team members who can demonstrate flexibility to work a variety of rostered shifts across these operating hours, including weekends as required.TransitCare is a well established not for profit in the Community Transport Sector.
We offer training,



onsite parking and fantastic salary packaging benefits to permanent staff.Key ResponsibilitiesYou will:Manage high-volume inbound and outbound customer callsCoordinate and confirm transport bookingsMaintain accurateclientrecords within CRM systemsAssist with referral processing and service enquiriesSupportclientand donor engagement campaignsResolve customer concerns and complaints in a timely and professional mannerAchieve individual service, quality, and productivity targetsContribute to continuous improvement initiativesDeliver exceptional customer experiences in every interactionAbout YouWe're looking for people who are:Passionate about helping othersCustomer-focused and solution-orientedExcellent communicators with a professional phone mannerOrganised and able to manage competing prioritiesComfortable working in a fast-paced contact centre environmentConfident using computer systems and CRM platformsResilient, adaptable, and team-orientedLove a fast-paced work environmentYou'll BringStrong verbal and written communication skillsHigh attention to detailAbility to work to KPIs and service targetsConfidence using technology and customer management systemsA positive and professional approach to customer serviceContact centre or customer service experienceExperience in communityservices, aged care, disability, health, or not-for-profit sectorsExperience using CRM systemsAdditional language skills relevant to diverse communitiesOur ValuesAt TransitCare, our people embody three core values:Reliable– We keep our promises.Driven– We make things happen.Trusted– We do the right thing.If you're looking for a role where you can combine outstanding customer service with meaningful community impact, we'd love to hear from you.Join TransitCare and help connect people to theservicesand opportunities that matter most.Applications are encouraged from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and culturally and linguistically diverse communities.
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📌 Client Services Consultant (Queensland)
🏢 TransitCare
📍 Queensland