Bendigo location, with hybrid work arrangementavailableSalary $75,016 + SuperAbout UsAt State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments.As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most.About the RoleAs a Service Centre Consultant at State Trustees, you'll deliver excellent client service with ownership and accountability.
You'll resolve client queries, use tailored communication, and make financial decisions aligned with client needs and budgets.
You'll also manage information, engage stakeholders, and work in a team-oriented team.We have a fortnightly roster as follows:Roster 1Week 1: Mon (8.24am - 3.00pm), Wednesday (8.24am - *****pm), Thurs (8.24am - *****am) and Fri (8.24am - 1.00pm)Week 2: Mon (8.24am - 3.00pm), Wednesday (8.24am - *****pm), Thurs (8.24am - 1.30pm) and Fri (8.24am - 1.00pm)Roster 2Week 1: Mon (8.24am - 3.00pm), Tuesday (8.54am - 1.00pm), Thurs (8.54am - *****pm) and Fri (8.54am - 1.30pm)Week 2: Mon (8.24am - 3.00pm), Tuesday (8.54am - 1.00pm), Thurs (8.54am - 2.00pm)



and Fri (8.54am - 1.30pm)We offer comprehensive 3-month training located at our Bendigo office, followed by flexible work (2 days from home, 2 in the office) once all requirements are met.Skills and ExperienceProven success in dynamic, client-focused, and team environmentsCustomer service background, call centre experience is advantageousExperience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstancesLife skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilitiesAdept at multitasking with Microsoft Office expertise.
Efficiently manages multiple tasks, including navigating various systems and applications.Employee BenefitsHealth and well-being programsFlexible working conditionsEducation assistancePurchased leaveEmployee assistance programReward and recognition programFree Will preparationEmployee social clubWe are an Equal Employment Opportunity employer committed to fairness, diversity and respect.
As such, we will respond to requests for reasonable adjustments from applicants with disabilities.
We strongly encourage applications from Aboriginal and Torres Strait Islander people
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📌 Service Centre Consultant (Victoria)
🏢 State Trustees
📍 Victoria