Hotel Services Manager – NoosaCare
We are seeking to hire a Hotel Services Manager across our two sites, Carramar in Tewantin, and Kabara in Cooroy, working closely with the clinical care team to provide a holistic model of care and service delivery.
You'll lead cleaning, laundry, catering and Harry's restaurant and café, as well as supervise the maintenance and gardening functions.
You will have a solid commitment to supporting leadership growth and development within our team, as well as driving high-quality service, building and maintenance standards.
What you'll do
• Lead, mentor, and develop the teams delivering cleaning, laundry, catering and maintenance
• Shape menus and dining experiences that balance nutrition, variety and choice
• Own the budgets, rosters, procurement and supplier negotiations
• Keep us audit-ready on food safety, infection control, WHS and the Aged Care Quality Standards
• Turn resident, family and staff feedback into visible improvements
• Work closely with Clinical, Finance, People & Culture and department heads
You are
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A continuous improver.
You're never satisfied that "good enough" sufficient.
You question how things are done, try better ways and measure what works, always asking whether it improves a resident's day.
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An innovator.
You bring fresh ideas in dining, service and environment, and you have the drive to make them stick.
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Strategic.
You plan,



and fix causes, not just symptoms.
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Motivated and engaged.
You take ownership and don't wait to be asked.
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A natural communicator who possesses strong emotional intelligence.
You're credible with a resident, a worried family, a supplier, a clinician and the executive.
•
A leader who builds people.
You mentor, coach and empower team members who need support to learn and grow, and you're proud when they achieve goals and milestones.
•
Calm under pressure, with an eye for detail.
You bring
• 5+ years in management or senior leadership (preferably in hotel services)
• Experience leading teams, rostering and managing budgets
• Excellent communication, technology and computer skills
• Food Safety Supervisor certificate (or a commitment to get it)
• Current driver's licence and unrestricted right to work in Australia
• Tertiary qualification in a relevant field (desirable)
• Experience working with a diverse community
Apply
Send your resume and a short paragraph on one thing you'd change about the dining experience in aged care, and why, as well as another short paragraph that describes your leadership and mentoring style, citing a key accomplishment if you have one.
As part of the onboarding process, you will be required to provide a current police check and maintain this every three years.

📌 Hotel Services Manager (Queensland)
🏢 NoosaCare
📍 Queensland