Customer Service Representative
S
NSW Clerk Grade 3 /4 -
starting annual salary $74,118
.
Salary for part-time appointments will be paid on a pro rata basis, plus superannuation and leave loading.
Employment Type:
12-month Temporary Part-Time opportunity (20 hours per week).
Working Monday to Friday, this role offers a minimum of four hours per shift and the potential to transition into an ongoing position.
Location:
Gunnedah
Service Centre
Please note:
This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.
Looking for a role where you can make a genuine difference in your local community while building a long-term career?
Join our close-knit Gunnedah team, where collaboration, knowledge sharing and supporting one another are part of everyday life.
You'll
play
an important role
in helping customers access essential services, while learning from experienced colleagues who are passionate about what they do.
With a supportive team culture, opportunities to grow and develop, and the chance to make a meaningful impact every day, this could be the role
you've
been looking for.
If
you're
seeking stability,
purpose,
and a workplace where you can build a lasting career,
we'd
love to meet you.
What are 'hub and spoke' Service Centres
?
In some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations.
The hub and spoke models share a leadership team and
operate
in such a way that team members will
be required
to work between locations.
Gunnedah
Service Centre
is a
spoke site for
Narrabri
Service Centre
.
About you
We're looking for people who are friendly,
adaptable
and passionate about helping others.
You thrive in a customer environment where priorities shift
quickly
and no two days are the same.
You stay calm under pressure, can balance competing demands, and bring warmth,
confidence
and professionalism to every interaction.
Most importantly, you have a positive attitude, strong work
ethic
and a genuine willingness to learn and grow.
What You'll Bring
You
don't
need to have all the answers on day one.
We're
looking for people with the right mindset and a willingness to learn.
A passion for helping people and delivering excellent face-to-face customer service
Strong communication
skills and the ability to build rapport with a diverse range of customers




Confidence solving problems and navigating customer enquiries
The ability to stay calm,
adaptable
and professional in a busy environment
Comfort using technology and learning new systems
Reliability,
flexibility
and a willingness to support the team, including working
additional
hours when
A collaborative approach, strong attention to detail and professionalism when handling confidential information
Your Impact
Every interaction counts!
As a key member of the Service Centre team,
you'll
help create smooth, positive experiences for customers by understanding their needs, providing clear
information
and guiding them through the next steps.
Whether
you're
resolving enquiries, navigating
systems
or finding the right solution,
you'll
help make complex processes easier to understand and ensure customers leave feeling informed,
confident
and supported.
How to apply
Please
submit
your
resume
and a
cover letter
outlining how your experience aligns with the focus capabilities of the role.
Closing Date:
Friday 30
October
****
at 9:59am
Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via
******
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations.
You can check the opening hours for each Service Centre
here
.
Flexibility is
to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays).
In some situations, you may
be required
to work during these hours.
Full-time – 70 hours per fortnight
Hours are also subject to change based on the needs of the business.
What we offer
Personal development –




excellent development opportunities for someone ready for the next step in their career!
Excellent career growth and learning development opportunities.
Access to health and well-being programs
- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment
in accordance with
the Government Sector Employment Act ****.
Sometimes this process can take up to 12 weeks or more, depending on the number of applicants.
Employment with Service NSW is subject to a satisfactory national criminal record check.
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Joy Lethieullier via servicedeliveryrecruitment.
Visit the
Capability Application Tool
to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Click here
to view our approach on the use of AI in recruitment.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or
******
.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Customer Service Representative - Gunnedah (New South Wales)
🏢 the original
📍 New South Wales