Company Description
Fairness feels good
Make a real impact at AFCA.
Where fairness drives every decision.
Help us deliver world-class, independent complaints resolution for Australians.
As a not-for-profit and progressive financial ombudsman, we're championing positive change.
Achieving our purpose takes progressive thinking, accountability and resilience.
At AFCA, our inclusive leadership values every voice.
We offer our people flexible work options, thoughtful advantages and opportunities to deepen expertise.
Flourish in a diverse, caring culture.
Feel the difference of belonging to an organisation intentionally designed to put people first.
Job Description
We're looking for a proactive and strategic
Finance Business Partner
to join AFCA's Finance team and play a pivotal role in shaping how we plan, analyse, and optimise our financial and operational performance.
In this role, you'll partner closely with Finance, Operations, and leaders across the wider organisation to turn data and insights into meaningful action.
You'll drive improvements, influence decision‐making, and help ensure AFCA continues to deliver strong, sustainable outcomes.
You'll report to the
Senior Manager, Finance Business Partnering & Transformation
and be a key contributor within a high‐performing team.
As part of the Finance Business Partnering function, you will help deliver:
Monthly financial results analysis and management reporting
Budgeting, forecasting, and scenario modelling
Business case development and strategic financial advice
Organisation‐wide financial and operational insights to support performance and planning




Continuous improvement across financial and operational planning processes
Your ability to translate complex data into clear, actionable insights will directly influence AFCA's operational efficiency, financial performance, and long‐term strategy.
Qualifications
What you will bring
Tertiary qualifications in
Accounting, Economics, Finance
, or a related field
CA or CPA
qualification
Experience with data analysis tools (SQL, R, Python) and visualisation platforms (Tableau, Power BI) will be highly regarded
Strong systems experience with accounting platforms (e.g.,
Microsoft D365 FinOps, SAP, Oracle
) and advanced Excel skills
Exceptional analytical, problem‐solving, and attention to detail
Strong communication and presentation skills, with the confidence to convey complex information to a range of stakeholders
A collaborative style, with the ability to build trusted relationships across the business
Self‐motivation, resourcefulness, and the ability to work autonomously as well as part of a team
Ability to manage competing priorities, meet deadlines, and operate effectively under pressure
High ethical standards and a commitment to safeguarding sensitive financial information
Additional Information
Additional information




Gold AWEI Accreditation ****
– Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace
– Supporting work-life balance and inclusivity.
Hybrid working
– Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options
– Flexible public holidays, gender affirmation leave, women's health leave, and bonus paid time off over the end of year holiday period.
To apply
If you're passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don't meet every single criterion.
We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities.
If you require any accessibility support during the recruitment process, please reach out to our team at
[email protected]
.
We believe fairness starts with people.
That's why we don't use AI or automated tools to screen candidates.
As a result, our processes may take a little longer, and we thank you for your patience.
About AFCA
The Australian Financial Complaints Authority (AFCA) was established in **** as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes.
The original team has grown to over **** dedicated professionals.
Since ****, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.
AFCA is a **** Circle Back Initiative Employer - we are committed to responding to every applicant.

📌 Finance Business Partner (Melbourne)
🏢 AFCA
📍 Melbourne