Operations Manager Retail Partners - BYD Queensland
Location: Queensland, AustraliaEmployment Type: Full-TimeCompany: EV Dealer Group
Drive the Future with BYD
BYD is one of the world's leading electric vehicle and renewable energy technology companies, committed to creating a sustainable future through innovation.
As we continue to expand our operations across Queensland, we are seeking a highly motivated and experienced Operations Manager to lead and optimise our business operations, support growth initiatives, and deliver exceptional customer and stakeholder experiences.
About the Role
The Operations Manager will be responsible for supporting our retail partners to grow and develop their businesses.
Retail partners form a critical part of the growth of the BYD brand in Queensland and Australia and this can include partners who have been there from the beginning as well as partners who are new and require on boarding.
The role will require a strong sales and analytical background to dissect the data, understand the opportunities and areas of improvement, and then be able to communicate clearly and effectively to the key stake holders of the partner business to help them implement change and execute strategy.
Key Responsibilities
Monthly visit to all retail partner sites for review
Dealer performance
PMA performance
Performance against targets
Car Care & Accessory performance and compliance
Finance & Insurance Performance and compliance
NPS performance
Mystery shop performance
Speed to delivery
Weekly review of allocations




Prepare data pack to enable retail partner performance benchmarking
Support dealer to ensure KPIs being met throughout month (training, speed to deliver, etc)
Escalation point for any retail partner assistance around stock, funds, misc.
, etc
Review weekly forecast for all partner sites to determine accuracy
Monitor key performance indicators (KPIs) and drive accountability across teams.
Identify and implement process improvements to support business growth.
Build robust relationships with internal and external stakeholders.
Support the rollout of new dealership, service, and operational initiatives throughout Queensland.
Review and support of marketing activities to drive enquiry levels
About You
Essential Requirements
Minimum experience in a Sales Manager or senior leadership role in Automotive
Demonstrated ability to lead and motivate high-performing teams.
Excellent stakeholder management and communication skills.
Experience with operational reporting, KPI management, and continuous improvement methodologies.
High competency and understanding of digital operations
What We Offer
Competitive salary package, commissions, and company car.
Opportunity to work with one of the world's fastest-growing EV brands.
Career progression within a rapidly expanding organisation.
Supportive and creative team culture.
Access to career development and leadership training.
Opportunity to contribute to Australia's transition to sustainable transport.
EV Dealer Group is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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