Platform Operations and Delivery CoordinatorWork in a modern office building in Melbourne's CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport.
Hybrid working arrangements – a mix of work-from-home and office days.Salary: $110,000 + 12% superannuationAccess to benefits including salary packaging, purchase leave, discounted RMIT childcare services, subsidised gym membership, and an Employee Assistance Program (EAP)Our values: Passion | Impact | Inclusion | Integrity | Courage | ImaginationAs the Platform Operations and Delivery Coordinator, you'll play a key role in ensuring the reliable day-to-day operation and ongoing improvements of Informit's digital platform.Working closely with the Head of Platform, internal teams and external technology partners, you'll coordinate business requirements, testing, release activities, operational monitoring, incident management, content loading and service improvements.
Additionally you'll support complex customer onboarding and troubleshooting, working across teams to resolve platform, content, access and integration issues.
A key part of the role is building strong relationships with vendors and stakeholders, maintaining effective operational processes and documentation, and identifying opportunities to improve the reliability, quality and customer experience of the platform.ResponsibilitiesCoordinate business requirements, testing, release activities, operational monitoring, incident management, content loading and service improvementsSupport complex customer onboarding and troubleshooting, working across teams to resolve platform, content,



access and integration issuesBuild strong relationships with vendors and stakeholdersMaintain effective operational processes and documentationIdentify opportunities to improve the reliability, quality and customer experience of the platformQualifications and ExperienceExperience coordinating technology, platform or digital service operations, including incident management, testing, releases or service improvementStrong stakeholder management skills and the ability to build effective relationships with internal teams, vendors and external partnersExcellent communication and negotiation skills, with the confidence to explain technical issues and requirements to a range of audiencesStrong project and change management capability, with the ability to balance time, cost, quality and business outcomesAdvanced digital and technology literacy, with the ability to navigate complex systems and interpret technical informationA proactive and solutions-focused approach, with the ability to work independently, manage competing priorities and know when to elevate issuesA commitment to continuous improvement and identifying ways to strengthen operational processes, service quality and customer experienceRelevant tertiary qualifications in Information Technology, Information Management, Publishing or a related disciplineExperience working with digital products or platforms, particularly within the information services or publishing sectors, will be highly regardedEqual Opportunity EmployerWe are an equal opportunity employer committed to being a child-secure organisation.
We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates.As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs.We are a Circle Back Initiative Employer – we commit to responding to every applicant.
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