IT Support Opportunities: Service Desk, Desktop Support & Senior Endpoint Engineer

3 roles available

About the company
A large, privately owned multinational group with facilities across Australia and Asia. They're investing in a modern, secure and reliable workplace technology environment and are growing their IT operations team. You'll report to the Head of Infrastructure & IT Operations.

The roles
We're hiring at three levels, so you can step in at the one that fits your experience:

1. L1 Service Desk Analyst
Experience: 1-2 years in service desk or help desk (strong entry-level candidates considered)
You'll be the first point of contact for IT incidents and requests, delivering friendly, professional support by phone, email, Teams and the ITSM platform.

- Resolve standard issues, complete routine requests and escalate with clear diagnostics
- Support Windows, macOS, mobile devices and Microsoft 365, including password resets and MFA
- Handle onboarding, offboarding, device preparation and asset records
- First-line support for Wi-Fi, VPN and meeting rooms

2. L2 Desktop Support Engineer
Experience: 3+ years in desktop support, end-user computing or L2 support
You'll be the escalation point for complex end-user issues, with hands-on technical ownership across endpoints, collaboration technology and workplace systems.

- Own escalated incidents through diagnosis, root cause and closure
- Build,



deploy and support Windows and macOS endpoints using Intune and Standard Operating Workplace images
- Advanced support for Teams Rooms, AV, executives and VIP users
- Troubleshoot connectivity, authentication and endpoint security issues
- Manage the asset lifecycle, vendors and knowledge documentation

3. L3 Endpoint & Modern Workplace Engineer
Experience: 5+ years in desktop, end-user computing or infrastructure support, including senior escalation or L2/L3 experience
You'll be the technical authority for end-user and workplace technology, owning the standards, automation and engineering that the rest of the team rely on.

- Lead major incidents and problem management
- Design and maintain the Standard Operating Environment, Intune, Autopilot, Defender and Entra ID configurations
- Automate processes with PowerShell and drive service improvement
- Lead site moves, rollouts and migration projects, and manage vendors
- Coach L1 and L2 staff and set support and build standards

What we're looking for (all levels)

- Strong customer service and clear communication
- Hands-on knowledge of Windows, macOS, Microsoft 365, Teams, iOS and Android
- Experience with an ITSM platform such as Freshservice, ServiceNow or Jira Service Management
- Logical troubleshooting and good record keeping
- Qualification in IT or a related discipline, or equivalent experience

Desirable

- ITIL 4 Foundation, MS-900, AZ-900 (L1)
- MD-102, MS-102, Intune and Defender experience (L2)
- SC-300, AZ-104 and PowerShell (L3)

📌 IT Support roles (Sydney)
🏢 NuAge Tech Group
📍 Sydney