The organisation

People2people are excited to be partnering with a well-established and growing organisation supplying quality products and solutions across the hospitality and commercial sectors. With a strong reputation built on service, reliability and long-term customer partnerships, they continue to invest in their people, processes and future growth. As a result, an prospect has arisen for an experienced Customer Service Team Leader to join the Brisbane operation.

The opportunity

Reporting directly to the Branch Manager, you will lead a customer service team focused on delivering exceptional customer experiences while driving continuous improvement across operations. You'll coach and develop your team, optimise processes, strengthen stakeholder relationships and remain connected to the day-to-day operation to ensure service standards remain high. Working closely with Sales, Account Management and Operations, you'll play a key role in creating a customer-centric culture that supports both business growth and team success.

Selection criteria

- Experience leading or supervising a busy customer service team
- A proactive and solutions-focused leadership style
- Strong stakeholder engagement and relationship-building capabilities




- Experience supporting sales functions and customer accounts
- Confidence working with ERP and CRM systems
- A commitment to delivering exceptional customer experiences

Benefits

- Join a successful Australian business experiencing sustained growth
- Work alongside supportive and approachable leadership
- Genuine opportunity to influence processes and contribute to business improvement
- Stable, long-term career opportunity with a respected market leader
- Collaborative team environment where your input is valued
- Competitive salary package plus additional employee benefits
- Convenient Wacol location with onsite parking

If you are a customer service leader who enjoys developing people, improving performance and creating outstanding customer experiences, we would love to hear from you, we would love to hear from you so APPLY now. Or contact Leanne Lazarus on should you have additional questions for a confidential discussion.

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.

📌 Customer Service Team Leader (Brisbane)
🏢 People2People UK
📍 Brisbane