Customer Service Manager

Job no:
Work type: Permanent / Full time
Location: Melbourne - Central

Be part of the energy and excitement at Myer Melbourne . Lead and inspire passionate retail teams to deliver exceptional customer experiences while driving sales performance in one of Australia's most iconic department stores.

As a Customer Service Manager , you'll be at the forefront of customer service excellence, leading teams across multiple departments to create memorable shopping experiences. You'll champion Myer's strategic vision through effective operational leadership, team coaching and fostering a culture of engagement, collaboration and continuous improvement.

Working alongside a supportive leadership team, this pivotal role offers outstanding opportunities to develop your leadership capability and progress your career in retail management.

- Lead high-performing tams to deliver exceptional customer and commercial outcomes
- Excellent o pportunities for career progression, succession planning and leadership development
- Join a collaborative leadership team at our Flagship Melbourne City store

About The Role:

- Manage the daily operations of your departments, driving customer satisfaction and financial performance
- Optimise team productivity by leveraging workforce management and further developing team member skills
- Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
- Maximise the team’s customer service focus by effective management and delegation of tasks to minimise operational activities
- Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders




- Maximise your time spent within your departments to lead and manage your teams and gain customer insights

About You:

- Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment
- People leadership skills with a 'hands-on' approach are essential
- Demonstrated ability to lead teams, achieve targets and monitor KPI's
- Experience in performance management and getting the best from your teams will be highly regarded
- Customer focused with superior customer service skills
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to prioritise and achieve within timelines

Benefits to you:

- Become a leader within one of Australia’s most-loved department stores
- Career development and progression opportunities, local and national
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more!

Our leadership team operates on a fortnightly rotating roster to support key store trading hours, including weekends and peak retail periods such as Black Friday and the Christmas/Current Year trading season.

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 03 Nov 2026 AUS Eastern Daylight Time

📌 Customer Service Manager (Melbourne)
🏢 Myer
📍 Melbourne