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Customer Service Representative (Casual)

Start Your Career Journey in Cairns with Avis Budget Group! Dreaming of a role where every day brings something new?

Join us at our Cairns Airport location and become part of a team that helps people move with confidence and ease.

If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions.

Casual role 3-4 days per week

Entry-Level Opportunity with Full Training Provided

Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You'll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

- Establishing customer car rental needs by actively listening
- Review in detail ABG's various add on’s and services as to determine what may best suit the customer
- Communicate rental procedures and guidelines effectively
- Complete rental bookings in a timely, efficient and accurate manner
- Answering customer questions and inquiries

Want to see what the role looks like in action?

- A full and valid Australian driver’s licence
- Availability to work a rotating roster (including weekends, evenings, and public holidays)
- Experience in customer service, retail, hospitality, or sales is a plus
- Ability to work in a fast-paced environment while delivering exceptional service
- Comfortable using computer systems to manage bookings and rental information
- Strong attention to detail and ability to follow procedures

Competitive hourly rate ($34.96ph)



+ loadings + performance bonuses

Wellbeing program including life insurance, discounted health cover & superannuation options

Access to discounts on retail, fitness, cinema, and more

Employee discounts on car rentals across Avis Budget Group

Comprehensive training to help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Cairns Queensland Australia

Reddy Express Reservoir (QLD)



- Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia. About the Role As aCustomer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential. About You & Your Skills You are focused on providing outstanding customer service You are comfortable working alone as well as within a team You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching. You have the availability to work flexible schedule (including late nights, early mornings and weekends) Be willing to learn and promote our wide range of products and specials Pre-Employment Requirements: The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

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📌 Enterprise Success Engineer - Apac (Cairns North)
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