We are seeking a highly organised and customer-focused Administration person to join our team. This role is ideal for someone who enjoys coordinating jobs, supporting technicians, and ensuring smooth day-to-day service operations.

About the Role

As Administration Officer, you will have contact between clients, technicians, and management, helping to schedule, track, and support other service staff.

Key Responsibilities

- Assisting Service department in scheduling and coordinating service jobs and technician workloads
- Preparing service jobs for invoicing
- Communicating with clients regarding bookings, updates, and service outcomes
- Goods receipting supplier invoices, data entry
- Processing customer orders & placing with suppliers.
- Maintaining accurate records of service jobs and documentation
- Supporting technicians with administrative and logistical needs
- Managing our fleet & keeping up to date register
- Handling incoming calls,



emails, and customer enquiries

About You

- Previous experience in service administration, scheduling, or office support role
- Strong organisational and time management skills
- Excellent communication and customer service abilities
- Ability to multitask and work in a fast-paced environment
- High attention to detail and problem-solving skills
- Proficient in Microsoft Office (especially Excel and Outlook)
- Experience with job management systems (e.g. SimPRO, ServiceM8) is highly regarded
- Australian work rights required

What We Offer

- Competitive salary based on experience
- Friendly and supportive team workplace
- Stable, long-term role with a growing business
- Opportunities for career development

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📌 Administration Officer (Townsville City)
🏢 Waste Water Works
📍 Townsville City