Customer Service and Office Administration

We're looking for an organized and customer-focused Customer Service & Office Administrator to join the team onsite, preferably full time. You'll be the first point of contact for our customers and a key support to the business owner and workers. That means answering calls and enquiries, booking jobs, and keeping everything running smoothly behind the scenes. If you enjoy helping people, love being organized and can work independently, this role is for you.

Key responsibilities

Payroll, superannuation and onboarding and offboarding of employees

Managing business finances, including accounts payable and receivable, invoicing and payment processing

Matching bank transactions and reconciliation of accounts

Manage employees when Director and 2IC are away

Answer inbound calls, emails and enquiries professionally and promptly

Book, schedule and confirm electrical jobs and appointments for our electricians

Prepare job requests and process orders

Keep customer records and job information up to date

Using various platforms to finalise solar and battery installations and connections

About you

Experience with Payroll and superannuation essential





Strong financial administration experience, including accounts payable and receivable

Experience with Quickbooks is desirable but not essential

Previous experience in customer service, administration or a similar office role

Excellent phone manner and written communication skills

Robust organizational skills and attention to detail

Confidence using computer systems, including Microsoft Office and the desire and ability to learn new platforms such as Quickbooks, ServiceM8 and Employment Hero

Ability to juggle multiple tasks and work independently

A reliable, punctual and positive team player

Willingness to learn and grow within the role

About us

Gary Schmidt Electrical is looking for a capable and highly proactive Customer Service & Office Administrator to run the day-to-day office administration.

Generous remuneration in alignment with experience and capabilities

Monday to Friday, hours between 7am – 4pm (semi-flexible)

Flexibility when life happens

Real variety and ownership: you'll run your own area and make the role yours

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📌 Customer Service and Office Administration (Swan Hill)
🏢 Gary Schmidt Electrical
📍 Swan Hill