The Office Manager is responsible for the day-to-day administration, operational coordination, and leadership of the administrative functions of Wyvern Medical Imaging. The role ensures the effective running of front office operations, patient administration services, administration staff coordination, billing processes and customer service standards. The Office Manager serves as a key liaison between patients, radiologists, referring clinicians, hospital stakeholders, and Wyvern Medical Imaging staff, ensuring a professional, patient-focused, and efficient service is maintained at all times.

Key responsibilities

Oversee the daily administrative operations of the medical imaging practice.

Ensure efficient workflow throughout reception, bookings, patient registration, billing, and report distribution processes.

Develop and maintain administrative procedures and work instructions.

Monitor clinic schedules and patient flow to maximize operational efficiency.

Supervise and support reception, booking, and administrative staff.

Participate in recruitment, onboarding, training,



and performance development of administrative personnel.

Conduct performance reviews and provide ongoing coaching.

Ensure all patients receive professional, respectful, and timely service.

Manage patient enquiries, concerns, complaints, and compliments.

Oversee billing and accounts administration processes.

About you

Previous experience in healthcare administration management.

Demonstrated leadership and staff management experience.

Excellent communication and interpersonal skills.

Strong organisational and time management abilities.

Experience managing multiple priorities in a fast-paced environment.

Advanced computer skills including Microsoft Office 365.

Understanding of patient privacy and confidentiality obligations.

Ability to analyse reports and implement process improvements.

High level of professionalism and customer service.

Experience within a radiology or diagnostic imaging practice (desirable).

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📌 Medical Imaging office manager (Sydney)
🏢 Wyvern Health
📍 Sydney