The Mutual Bank in Recent South Wales is looking for an experienced Contact Centre Team Leader to guide a hands-on team while staying connected to customers. You will support day-to-day operations, coach and develop team members, and help deliver a consistently high level of service.The role requires you to jump into the phone queues when needed, ensuring customer inquiries are handled promptly and professionally.
📌 Hybrid Contact Centre Team Leader — Hands-On Coach (East Maitland)
🏢 The Mutual Bank
📍 East Maitland
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