SEEK Pass is seeking a Customer Support Officer based in Sydney with hybrid work options. You will respond to customer enquiries via email, assist with verification, troubleshoot issues, and escalate when needed.
The role emphasizes empathy, accuracy and explicit communication to help users through verification steps and improve our help content. You’ll collaborate with Operations, Product, Analytics and Design teams while contributing to a growing product that supports people at important moments.
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📌 Customer Support Specialist — Digital Identity Verification (Sydney)
🏢 SEEK
📍 Sydney