Senior Medical Receptionist / Administrator

You will be the face of the practice, welcoming patients, booking them in, taking payments, making next appointments and dealing with their enquiries. This is an actively growing practice with new systems constantly coming on board where you'll genuinely shape how we operate, not just maintain what exists.

Key responsibilities

Manage appointments booking using Hot Doc and Best Practice

Process EFPOS payments and handle email and written correspondence, including filing of documents into medical records

Train and supervise junior and casual reception staff

Conduct bookkeeping, reconciliations, business reporting, Medicare/private/third-party billing and incentives

Manage supplier relationships, cost control, and insurance/contract reviews

Perform financial analysis to support practice growth using Cubiko

Assist with practice accreditation processes and regulatory compliance

Work with IT systems, liaising with consultants, and solving technical challenges independently

Develop and refine operational workflows to enhance efficiency and patient experience

Support HR processes including supervising and rostering junior or casual reception staff, payroll coordination, and building team capability through delegation, training, and process improvement

About you

Proven experience in medical reception work and moderate level medical practice administration tasks (preferably general practice)

Strong technical skills and comfort with software/IT problem-solving—able to navigate Microsoft 365 and troubleshoot independently

Solid working knowledge of Medicare billing/claiming,



private billing, and third‑party processes

Experience with Best Practice (or equivalent practice management software)

Experience with Xero or similar accounting software

Knowledge of Hot Doc, Cubiko (preferred), and Medicare claiming workflows

Bookkeeping experience including reconciliations and financial reporting

Someone who thinks like an owner: cost‑aware, strategic, always looking for improvements and growth opportunities

Excellent judgment, attention to detail, and the ability to handle sensitive situations maturely

Comfortable working autonomously while collaborating with a small senior team

Strong multitasking ability & organizational skills

Knowledge of GP accreditation and quality systems (‑  — ……

Knowledge of GP accreditation and quality systems (highly desirable)

Experience in multidisciplinary practices with allied health (highly desirable)

About us

Seacliff Healthcare is an actively growing practice with new systems constantly coming on board. Our staff genuinely care about each other—this is a family atmosphere, not a corporate one. We have a light-filled workspace workplace with natural finishes. We want someone who can spot opportunities to improve Seacliff Healthcare and work directly with engaged doctors who value your expertise and want your input on practice direction.

Real influence in shaping how the practice operates

Strategic input valued

Unusually warm environment with genuine team care

Beautiful workspace environment with natural finishes

Genuine opportunity to learn, expand and grow your career

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📌 Senior Medical Receptionist / Administrator (Wollongong)
🏢 Seacliff Healthcare
📍 Wollongong