Why You’ll Love Working With Us

Purpose-driven organisation making a real impact in the community

Competitive salary under SCHADS Level 3-4 depending on suitable experience and qualifications

Ongoing professional development and training opportunities

Supportive team environment with a focus on well-being and inclusion

Flexible working conditions, including occasional weekend shifts where needed

About the Role

As a Team Leader, you’ll play a critical role in leading and supporting our frontline teams to deliver high-quality, consistent services to participants. This is a hands-on leadership role where you’ll guide day-to-day operations, mentor staff, and ensure a safe, positive environment for both clients and employees.

Key responsibilities include:

Leading, coaching, and supporting staff to deliver consistent, high-quality care

Overseeing rosters, onboarding, and training

Monitoring compliance, reporting, and progress notes

Managing budgets and household operations across MSJ homes

Building strong relationships with participants, families, and stakeholders

Handling disputes, conflict resolution,



and risk management

Driving continuous improvement and staff development

Participating in on-call rotations and providing coverage when required

About You

You’re an empathetic and motivated leader who thrives in dynamic environments and is passionate about improving the lives of people with disabilities and young persons in care.

You’ll bring:

A tertiary qualification in Human Services or related field and/or equivalent experience

Experience coordinating or managing care services for vulnerable people

Strong understanding of disability services and client-focused care

Excellent communication and negotiation skills

Solid organisation and time management skills

Confidence managing crises and complex situations

Alignment to MSJ’s values of inclusion, respect, and integrity

Additional Requirements

Right to work in Australia

Current Police Check, Blue Card (or state equivalent), and NDIS Worker Screening

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📌 Team Leader (Townsville City)
🏢 MSJ Australia
📍 Townsville City