Be Part of a Winning Team – Deliver Exceptional Service & Help Drive Business Growth!

Are you passionate about customer service, thrive in a fast-paced environment and enjoy making a real difference?

Cospak Australia is looking for an energetic, motivated and customer-focused Customer Service Officer to join our Victorian team based in Wantirna South.

This is an exciting opportunity for someone who takes pride in delivering exceptional customer experiences, building lasting relationships and supporting the continued growth of a highly respected packaging business.

If you are proactive, organised, commercially minded and enjoy being part of a successful team, we want to hear from you!

About Cospak

With over 55 years of experience, Cospak is one of Australia's established and trusted suppliers of innovative packaging solutions, servicing customers across the Food & Beverage, Wine, Pharmaceutical, Healthcare and Industrial sectors.

As part of the San Miguel Yamamura Australasia (SMYA) Group, Cospak benefits from the strength, expertise and resources of an established packaging leader operating throughout Australia and New Zealand.

Our success is built on strong customer partnerships, quality products, exceptional service and a commitment to delivering solutions that help our customers succeed.

About the Opportunity

As a key member of our Victorian team, you will play an key role in delivering an outstanding customer experience while supporting our sales team and contributing to sustainable business growth.

This is more than just an administrative customer service role. You will be the voice of Cospak to our customers, helping build strong relationships, identify opportunities and ensure every interaction reflects our commitment to service excellence.

Working closely with the State Manager, Sales Representatives and Operations team, you will help ensure our customers receive responsive, professional and solutions-focused service.

Your Key Responsibilities

Customer Service & Relationship Management

Deliver exceptional customer service across phone, email and face-to-face interactions.

Build and maintain strong,



positive relationships with existing and prospective customers.

Proactively manage customer enquiries, resolve issues and ensure timely follow-up.

Take ownership of customer requirements and deliver practical, solutions-focused outcomes.

Sales Support & Business Growth

Process customer orders, quotations and showroom sales accurately and efficiently.

Conduct proactive outbound customer calls to strengthen relationships, identify opportunities and support sales growth.

Work collaboratively with the sales team to maximise customer satisfaction and identify additional product opportunities.

Support customer retention through proactive communication and exceptional service.

Order Management & Administration

Monitor customer orders from placement through to delivery, ensuring customers are kept informed.

Coordinate product samples, back orders, credits and goods returns.

Maintain accurate customer records, order information and administrative documentation.

Liaise with internal teams to ensure customer commitments are delivered.

Manage multiple priorities effectively while maintaining accuracy and attention to detail.

About You – What Will Make You Successful?

We are looking for someone with a positive attitude, a passion for helping customers and the drive to make a difference.

Ideally, you will bring:

- At least 1–2 years' experience in customer service, sales administration or a similar customer-facing role.
- Excellent communication and interpersonal skills, with the confidence to engage customers professionally.
- Strong organisational skills and exceptional attention to detail.
- A proactive, can-do attitude with a genuine desire to achieve results.




- The ability to manage competing priorities and perform effectively in a busy environment.
- Confidence in handling customer challenges while remaining calm, resilient and solutions-focused.
- A willingness to learn, take initiative and contribute positively to team success.
- A commercial mindset with an interest in identifying sales opportunities and supporting business growth.

Experience in packaging, manufacturing, distribution or wholesale environments will be highly regarded, but is not essential.

Above all, we value people who demonstrate initiative, accountability, enthusiasm and a genuine commitment to delivering outstanding customer service.

Why Join Cospak?

At Cospak, we believe our people are central to our success.

We offer:

- An established and respected business: Join a recognised packaging supplier with over 55 years of industry experience.
- A supportive and collaborative team: Work alongside experienced colleagues who value teamwork, respect and success.
- A role where you can make an impact: Your contribution will directly support customer satisfaction, sales performance and business growth.
- Variety and responsibility: Enjoy a dynamic position combining customer engagement, order management, administration and sales support.
- Competitive remuneration: A salary package that reflects your experience and capabilities.
- Opportunity to develop: Build your skills, broaden your industry knowledge and grow professionally within an established organisation.

Ready to Make Your Mark?

If you are an enthusiastic, customer-focused professional who enjoys taking ownership, building relationships and being part of a successful team, we would love to hear from you.

Join Cospak Victoria and help us deliver exceptional customer experiences while contributing to our continued success.

Applicants must have the legal right to live and work in Australia. Visa sponsorship is not available for this position.

Only shortlisted applicants will be contacted.

Cospak and SMYA are equal opportunity employers committed to providing a respectful and inclusive workplace.

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📌 Customer Service Officer | Cospak VIC (Melbourne)
🏢 SMYA Group
📍 Melbourne