Data Engagement Manager jobs in New South Wales

Job Description

As Engagement Manager, you will shape and drive Sprinklr Professional Services opportunities across new and existing accounts by closely partnering with Sales, Services, and Partner teams. You will act as a trusted advisor to customers, advising on Sprinklr Services offerings including implementation, managed services, training, and ongoing support.

You will lead the end-to-end services sales process during pre-sales, developing delivery proposals, defining Statements of Work, and structuring commercial offers. The focus is on ensuring successful deployment and enabling long-term value realisation from Sprinklr’s platform.

The role requires strong commercial judgement, solution design capability, and the ability to align customer business outcomes with Sprinklr’s services model. You will also be accountable for managing services pipeline, forecasting, and delivering commercially sound proposals aligned to margin expectations. This role reports to the Director, Engagement Management APJ.

Main Responsibilities

- Partner with Sales teams across ANZ to scope and position services and support offerings for both new and existing customers, with a strong focus on Contact Centre and CCaaS solutions
- Engage customers to understand business requirements and design integrated services solutions aligned to their operating model and long-term transformation goals
- Develop proposals and respond to RFPs/RFIs, positioning Sprinklr deployment strategies that drive early adoption and sustained value
- Lead executive-level services conversations with customer stakeholders across Australia and New Zealand, both virtually and onsite
- Capture both business and technical requirements during pre-sales to inform successful delivery outcomes
- Build commercial proposals that balance customer needs with profitability, leveraging Sprinklr and partner delivery models
- Define Statements of Work including scope, timelines, effort estimates, and measurable business outcomes
- Partner with Sales on deal strategy, close plans, and negotiations with procurement and legal teams
- Collaborate with internal stakeholders across Customer Success, Delivery, Product, and Partners to ensure delivery alignment and sign-off




- Build and maintain strong relationships with key customer stakeholders to drive expansion and services growth
- Manage Services pipeline, maintain forecast accuracy, and support regional revenue reporting

Desired Skills and Experience

- Experience in services sales, qualified services delivery, or business development within enterprise SaaS environments
- Strong understanding of ANZ enterprise customers and buying processes, including procurement and commercial frameworks
- Proven ability to operate in a matrixed, regional environment across Sales, Delivery, and Partner teams
- Experience with contact centre, CCaaS, or customer experience platforms is highly preferred
- Strong commercial acumen with experience building proposals, Statements of Work, and pricing models
- Excellent communication and presentation skills, comfortable engaging with senior stakeholders
- Ability to work independently, manage competing priorities, and operate with a high level of ownership
- Detail-oriented with a practical, solution-focused mindset
- Strong relationship-building skills with both customers and internal teams
- Bachelor’s degree or equivalent experience
- Full working rights in Australia or New Zealand

What success looks like in ANZ

- Wins and expands services opportunities across key ANZ accounts
- Builds trusted advisor relationships with enterprise customers
- Delivers commercially sound deals aligned to regional targets
- Drives strong alignment between Sales and Delivery, reducing friction post-sale
- Supports scalable, repeatable services models suited to the ANZ market

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was explicit: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service,



Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

- Lead a new category of enterprise software that we call Unified-CXM.

- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

- Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. Everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified-CXM as a category is just getting started, we are on our way to a no-compromise, unified approach to better customer experiences for leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes in care for personal well-being, voluntary healthcare coverage where applicable, paid time off, and an open Mentoring Program.

To learn more about employee benefits by region, click here.

To learn more about all things Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a cooperative environment. We fervently believe every employee matters and should be respected and heard. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, age, physical or mental disability, citizenship, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money or to pay for equipment during the interview process. Stay vigilant and only apply through official channels.

Conplant Pty Ltd and Yes Group entries are included as sample listings and do not affect Sprinklr’s content.

📌 Data Engagement Manager (New South Wales)
🏢 The Monks
📍 New South Wales