We are seeking a friendly, professional, and highly organised Casual Medical Receptionist to join our busy medical practice. This is a fantastic opportunity for an experienced receptionist who is passionate about delivering exceptional patient care and thrives in a fast-paced healthcare workplace. The successful applicant will have previous experience using Best Practice software, excellent customer service skills, and a minimum of one year's experience working in a medical reception role. Weekend shifts are required.

Key responsibilities

Greeting patients in a warm and professional manner

Managing appointment bookings, cancellations, and recalls using Best Practice software

Answering and directing telephone enquiries

Processing patient registrations and maintaining accurate medical records

Billing patients, processing Medicare claims, and handling EFTPOS payments

Liaising with doctors, nurses, allied health professionals, and external healthcare providers

Managing incoming correspondence, referrals,



and pathology results

Maintaining patient confidentiality and complying with privacy legislation

Providing administrative support to ensure the smooth day-to-day operation of the practice

About you

Minimum 1 year of medical reception experience in a general practice or specialist clinic

Previous experience using Best Practice medical software (essential)

Outstanding customer service and communication skills

Excellent organisational skills with the ability to multitask

Strong attention to detail and accuracy

Professional presentation and a positive, friendly attitude

Ability to work independently and as part of a team

Sound computer skills and the ability to learn new systems quickly

Experience with Medicare billing and claiming (desirable)

Knowledge of medical terminology (desirable)

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📌 Medical Receptionist (Melbourne)
🏢 Cranbourne West Medical Centre
📍 Melbourne