APS3 Participant Support Officer - Shepparton x2

Job Type: Contract position | Full time position

Job Description

Position Title: APS3 Participant Support Officer x 2
Vacanies Location: Shepparton VIC
Pay Rate: $38.89ph + super
Employment Type: Full-Time (100% Onsite | Monday to Friday, 8:30am - 4:30pm)
Duration: 12-Month Assignment

About the Role: Want to play a direct role in delivering fair, accessible support to NDIS participants in your community?

We are seeking 2 empathetic, organized, and reliable Participant Support Officers to join our federal government client's team. As the face and voice of the local office, you will provide critical front-of-house, administrative, and direct participant support. You will guide participants through the NDIS, assist with digital self‑help tools, and coordinate essential everyday operations to ensure a seamless experience for our community.

Key Responsibilities
Participant & Customer Support: Deliver welcoming counter and reception support, assisting participants with self‑help kiosks, online portals, and general NDIS enquiries.
Planning & Actioning Tasks: Manage and resolve participant matters by completing action items and planning tasks aligned with the NDIS Act.
Enquiry Resolution & Referrals: Respond to phone and inbox enquiries, provide accurate advice, and connect customers with appropriate external community and government services.
Administration & Operations: Coordinate office appointments, oversee the team's shared email inbox,



maintain accessible facilities, and support smooth day‑to‑day office operations.
Research & Data Entry: Perform accurate data entry, update customer records, conduct basic research, prepare routine reports, and track follow‑up actions.
Feedback Management: Professionally receive, record, and process participant feedback and complaints within business systems.

Position Requirements
Customer Service Focus: Proven experience in front‑of‑house, counter, or reception environments, with the ability to assist participants using online tools and digital kiosks.
Operational Knowledge: Capability to perform data entry, manage shared mailboxes, coordinate office schedules, and deliver administrative support grounded in sound policy knowledge.
NDIS Act Alignment: Ability to manage participant matters and complete planning tasks in accordance with relevant legislation and guidelines.
Strong Communication: Transparent verbal and written communication skills to answer telephone and email enquiries, manage complaints, and provide accurate referrals to community services.
Accessibility Awareness: Understanding of accessibility needs to ensure agency facilities remain accessible and welcoming for visiting participants.

Applications Closing Date: 2nd November 2026.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

#J-18808-Ljbffr

📌 Participant Support Officer - Shepparton x2
🏢 Select Aust Sydney
📍 Shepparton