Job Description

Employment Hero — Global Head of Content, Publishing & Movement Marketing About Employment Hero

At Employment Hero, our mission is simple but ambitious: to make employment easier and more valuable for everyone, everywhere in the world.

We believe that work should be more than a transactional relationship between an employer and an employee. The way people find jobs, get hired, manage their employment, receive their pay, access benefits, develop their careers, and connect with their organisations is changing rapidly. Employment Hero exists to make that entire experience simpler, smarter, more accessible, and more valuable for businesses and people alike.

Our Employment Operating System brings together the essential elements of employment into one connected platform. From hiring and onboarding to human resources, payroll, employee benefits, compliance, and workforce management, our technology helps businesses manage the employment lifecycle in one place.

Since our launch in 2014, Employment Hero has evolved from an ambitious startup into one of the world’s fastest-growing employment technology companies. What began as a vision to simplify employment for small and medium-sized businesses has grown into a global technology platform serving hundreds of thousands of businesses and millions of employees.

Today, Employment Hero supports more than 350,000 SMEs and helps pay more than 3 million employees through our platform. We have established a presence across six countries and continue to expand our reach, capabilities, and influence globally.





Our growth has also reflected the scale of the opportunity ahead. Employment Hero has reached a valuation of more than $2 billion , demonstrating the strength of our business, the importance of the problem we are solving, and the growing demand for technology that can transform the way employment works.

But our ambition goes far beyond becoming a successful technology company.

We want to help define the future of employment.

The world of work is undergoing one of the most significant transformations in generations. Artificial intelligence, automation, changing employee expectations, demographic shifts, new approaches to workplace flexibility, and increasingly global workforces are fundamentally reshaping how organisations operate and how people build careers.

Employment Hero sits at the intersection of these changes.

We have access to extensive first-party employment data, a rapidly growing global customer base, deep product expertise, and a unique perspective on how businesses and employees are adapting to the changing world of work.

Our opportunity is not simply to participate in the conversation.

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.



In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with robust customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Key Responsibilities

- Support clients remotely via email, phone, and messaging platforms
- Respond to travel-related inquiries in a timely, professional manner
- Assist with itinerary changes, cancellations, updates, and special requests
- Provide clear information on destinations, travel requirements, and agency processes
- Monitor upcoming trips and proactively communicate with clients as needed
- Resolve issues efficiently while maintaining a high level of customer satisfaction

Ideal Candidate

- Strong written and verbal communication skills
- Customer service experience (travel, hospitality, or support roles preferred)
- Highly organized, dependable, and detail-oriented
- Comfortable working independently in a fully remote role
- Able to learn new systems, booking platforms, and digital tools quickly
- Passionate about travel and delivering excellent client support

What We Offer

- Fully remote position
- Comprehensive training and ongoing support
- Growth opportunities within a travel-focused company
- Access to travel-related perks and industry discounts
- Supportive and collaborative remote team environment

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