DSS Facilities is a professional facilities services provider specializing in high-quality cleaning and maintenance solutions for commercial and institutional clients. The organization focuses on delivering reliable, efficient, and secure services that support clean, well-maintained environments for customers and their communities. DSS Facilities values strong client relationships, consistent service standards, and continuous improvement in operations.

Team members are encouraged to contribute ideas, take ownership of their work, and uphold a culture of respect and collaboration.

Role Description

The Client Services Manager

Cleaning is a full-time, on-site role based in Sydney, NSW, responsible for overseeing cleaning service delivery and ensuring client satisfaction across assigned sites. The role involves managing day-to-day client communications, responding to service requests, and coordinating with cleaning teams to meet agreed service levels and quality standards.

The Client Services

Manager will monitor performance metrics, conduct site inspections, and identify opportunities for service improvements and efficiencies. This position will also handle issue resolution, support contract compliance, assist with scheduling and resource allocation, and prepare reports and updates for both clients and internal stakeholders.



Collaboration with operations, supervisors, and support staff is essential to maintain safe working practices and consistent, high-quality outcomes.

Qualifications

Client-focused capabilities, including Client Services and Customer Service skills to manage relationships and support positive service experiences.

Customer Satisfaction orientation, with the ability to understand client expectations and ensure cleaning standards align with agreed outcomes.

Analytical Skills to review performance data, identify trends, and implement practical solutions for service improvement.

Strong Communication skills, both written and verbal, to engage with clients, team members, and stakeholders clearly and professionally.

Experience in facilities management, commercial cleaning, or related service industries is highly beneficial.

Demonstrated ability to lead and coordinate teams, prioritize tasks, and manage multiple sites or contracts effectively.

Working knowledge of workplace health and safety practices within a cleaning or facilities environment.

Relevant qualification or equivalent experience in business, facilities management, hospitality, or a similar field is an advantage.

Send your resume at: [email protected]

📌 Client Services Manager (Sydney)
🏢 DSS Facilities
📍 Sydney