Hotel Services Manager - NoosaCare

We are seeking to hire a Hotel Services Manager across our two sites, Carramar in Tewantin, and Kabara in Cooroy, working closely with the clinical care team to provide a holistic model of care and service delivery. You'll lead cleaning, laundry, catering and Harry's restaurant and café, as well as supervise the maintenance and gardening functions.

You will have a solid commitment to supporting leadership growth and development within our team, as well as driving high-quality service, building and maintenance standards.

What you'll do

- Lead, mentor, and develop the teams delivering cleaning, laundry, catering and maintenance
- Shape menus and dining experiences that balance nutrition, variety and choice
- Own the budgets, rosters, procurement and supplier negotiations
- Keep us audit-ready on food safety, infection control, WHS and the Aged Care Quality Standards
- Turn resident, family and staff feedback into visible improvements
- Work closely with Clinical, Finance, People & Culture and department heads

You are

- A continuous improver. You're never satisfied that "good enough" sufficient. You question how things are done, try better ways and measure what works, always asking whether it improves a resident's day.
- An innovator. You bring fresh ideas in dining, service and environment, and you have the drive to make them stick.
- Strategic. You plan,



and fix causes, not just symptoms.
- Motivated and engaged. You take ownership and don't wait to be asked.
- A natural communicator who possesses strong emotional intelligence. You're credible with a resident, a worried family, a supplier, a clinician and the executive.
- A leader who builds people. You mentor, coach and empower team members who need support to learn and grow, and you're proud when they achieve goals and milestones.
- Calm under pressure, with an eye for detail.

You bring

- 5+ years in management or senior leadership (preferably in hotel services)
- Experience leading teams, rostering and managing budgets
- Excellent communication, technology and computer skills
- Food Safety Supervisor certificate (or a commitment to get it)
- Current driver's licence and unrestricted right to work in Australia
- Tertiary qualification in a relevant field (desirable)
- Experience working with a diverse community

Apply

Send your resume and a short paragraph on one thing you'd change about the dining experience in aged care, and why, as well as another short paragraph that describes your leadership and mentoring style, citing a key accomplishment if you have one.

As part of the onboarding process, you will be required to provide a current police check and maintain this every three years.

📌 Hotel Services Manager (Queensland)
🏢 NoosaCare
📍 Queensland