Company Description The Dental Club is a multi site dental practice committed to delivering high standard dental care using modern technology and quality medical supplies. The team brings extensive experience in oral health, focusing on educating patients about the importance of oral hygiene and preventive care. The practice emphasizes a welcoming, professional environment where patients feel supported in achieving and maintaining a healthy smile.

Staff members are fully qualified, well trained, and dedicated to partnering with patients to meet their individual dental goals.

Role Description The Senior Front Office Coordinator is a full-time, on-site role based at The Dental Club - Caboolture on the Sunshine Coast, QLD. This role oversees day-to-day front office operations, including greeting patients, managing check-in and check-out processes, and ensuring a smooth flow of appointments throughout the day. Supporting the clincial team in chairside assisting and sterilisation room.

Responsibilities include handling incoming calls, scheduling and confirming appointments, maintaining patient records, processing payments, and coordinating with clinical staff to optimize the patient experience.

The Senior Front Office

Coordinator also supports office administration tasks such as managing correspondence, maintaining reception and waiting areas, and assisting with basic reporting. The role requires a strong focus on professional communication,



attention to detail, and consistent delivery of friendly and efficient customer service.

Qualifications

- Candidates should possess strong Customer Service skills, with the ability to build rapport, respond to inquiries, and support a positive patient experience.
- Candidates should possess Phone Etiquette and Receptionist Duties skills, including professional call handling, welcoming patients, and managing the front desk.
- Candidates should possess Appointment Scheduling skills, including booking, confirming, and adjusting appointments while maintaining an organized schedule.
- Candidates should possess Office Administration skills, such as record keeping, handling forms and correspondence, and maintaining organized reception and office areas.
- Previous experience in a dental or healthcare front office, or in a senior receptionist or coordination role, is highly beneficial.
- Proficiency with practice management or scheduling software, basic computer literacy (email, spreadsheets, word processing), and accurate data entry skills are preferred.
- Solid communication skills, reliability, discretion with confidential information, and the ability to work collaboratively with clinical and administrative staff are essential.
- Relevant certifications in business administration, health administration, or dental reception, or equivalent experience, are an advantage.

📌 Senior Front Office Coordinator (Sunshine Coast)
🏢 The Dental Club
📍 Sunshine Coast