- What Rental Sales Concierge Jobs are in Sydney

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Customer Service Officer Department Customer Experience Reports directly to Customer Experience Supervisor Reports InDirectly to Group Customer Experience Manager Number of reporting relationships 2 Employing entity Capital Transport and Logistics Group Pty Ltd authority to act This position must act within written group policies, procedures and operations manuals. All decisions outside these parameters must be approved by your direct manager. Number of staff reporting directly to this position 0 Critical relationships (internal) Customer Experience Supervisor Group Customer Experience Manager Customer Service Department Courier Department Taxi Trucks Department Fleet Management Department Sales and Account Management Department Administration Department Contracts Department HR and HSEQ Department Critical relationships (ExTErnal)



Existing clients Sub-contractors Position Summary As a Customer Service Officer, you will report directly to the Customer Experience Supervisor and indirectly to the Group Customer Experience Manager. You are responsible for ensuring that all telephone calls are answered promptly and professionally at all times. As a Customer Service Officer, you are to provide superior customer service to our clients by ensuring that all client bookings are taken efficiently and accurately. You must identify and resolve any potential delivery issues before they impact our clients and ensure that all clients are informed of any delivery issues or delays. You are also required to follow up on any service issues by liaising between the client, sub-contractor and relevant Departments.

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📌 Rental & Sales Concierge (Sydney)
🏢 Europcar
📍 Sydney