As our Housing Officer, you’ll help make a real difference by ensuring our properties are well-managed and our tenancies run smoothly. You’ll combine strong relationship-building with practical property and tenancy management, ensuring everything is handled to a high standard and in line with relevant legislation, regulations and our organisational policies. Every day brings a new opportunity to support our communities and help make housing work better for everyone

- Ensuring the timely, accurate, and efficient operation of CHL rental collection and arrears recovery systems
- Conducting condition reports, tenancy sign up, entry procedures, lease and rent reviews, and exit procedures
- Liaising with Asset Management Unit in relation to tenanted and vacated property maintenance
- Coordinating financial and administrative tasks to CHL standards, such as reporting, complaints, compliance, quality and accountability requirements
- Maintaining accurate property and tenancy data in all required systems
- Representing CHL at Tribunal/Court
- Providing information and advice to tenants to assist in the sustainability of thetenancy
- Ensuring fair and transparent property allocation processes
- Work closely with government department, clients, support agencies and relevant CHLDepartments
- Providing appropriate support to wider team and organisation

What you’ll be doing

As our Housing Officer, you’ll help make a real difference by ensuring our properties are well-managed and our tenancies run smoothly. You’ll combine strong relationship-building with practical property and tenancy management, ensuring everything is handled to a high standard and in line with relevant legislation,



regulations and our organisational policies. Every day brings a new opportunity to support our communities and help make housing work better for everyone

- Ensuring the timely, accurate, and effective operation of CHL rental collection and arrears recovery systems
- Conducting condition reports, tenancy sign up, entry procedures, lease and rent reviews, and exit procedures
- Liaising with Asset Management Unit in relation to tenanted and vacated property maintenance
- Coordinating financial and administrative tasks to CHL standards, such as reporting, complaints, compliance, quality and accountability requirements
- Maintaining accurate property and tenancy data in all required systems
- Representing CHL at Tribunal/Court

Maintain customer focus by

- Providing information and advice to tenants to assist in the sustainability of thetenancy
- Ensuring fair and transparent property allocation processes
- Work closely with government department, clients, support agencies and relevant CHLDepartments
- Providing appropriate support to wider team and organisation

What we’re looking for

A positive, inclusive and respectful workplace by bringing a balanced approach to your work and contributing to an environment where everyone feels safe, valued and free from harassment and discrimination, you’ll bring:





- Two years’ experience in a similar role
- Demonstrated knowledge and understanding of the Residential Tenancies Act
- Awareness of and sensitivity to the needs of people who are in housing crisis and/or have special needs/disabilities
- Commitment to the right of every person to good quality housing
- Current Driver’s Licence
- Satisfactory Police, NDIS & Working With Children’s Check

Above else, we’re looking for people who bring our values to life every day:

- People first: Every person matters.
- Built on integrity: Do the right thing.
- Relentless in delivery: Make an impact.
- Brave enough to lead: Challenge, innovate, improve.

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in.

What’s in it for you

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

- A purpose-driven role with meaningful national footprint that makes a real impact.
- A collaborative, supportive and inclusive workplace.
- Flexible work arrangements and opportunities for professional development
- One day off a year as ‘You Day’ to celebrate you
- Great salary + Super + Salary Packaging (increase your take home pay) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing p

📌 Housing Officer (Brisbane)
🏢 Community Housing
📍 Brisbane