Government Department – Contract until end of February

Burwood Location

Level 1 and 2 IT Support

About the role

This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.

Key responsibilities

Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method

Analyse incidents and service requests for correct prioritisation, classification and initial support requirements

Provide and maintain a strong customer focus and support services

Provide support for applications, email and technology services

About you

Minimum 12 months as a Service Desk Analyst

Experience supporting Microsoft Setting

Good communication skills, both written and verbal, including a personable and professional phone manner

Experience providing comprehensive first level support for tools and applications for Microsoft Office products

What’s in it for you:

Government Agency

Contract until end of February

📌 Service Desk Analyst (Melbourne)
🏢 Talent
📍 Melbourne