Medical Receptionist and Clinical Assistant

Canberra Heart Rhythm Centre – Broulee NSW

Medical Receptionist & Clinical Assistant
South Coast Heart Rhythm – Broulee, NSW
Full-Time | On-Site | Specialist Cardiology Practice

About South Coast Heart Rhythm

South Coast Heart Rhythm is a specialist cardiology clinic located in Broulee, NSW, dedicated to providing high-quality care for patients with heart rhythm disorders and other cardiovascular conditions.

We are a dynamic, patient-focused and growing specialist practice. Our team works closely together to provide an exceptional standard of clinical care and patient experience.

We are looking for a motivated, reliable and ambitious Medical Receptionist & Clinical Assistant who is interested in building a long-term career within specialist healthcare.

This is not a conventional medical reception role. The successful candidate will be trained across both specialist medical administration and selected cardiology investigations, providing the opportunity to develop broader skills within cardiovascular healthcare.

The Position

This is a full-time, on-site position combining:

- Medical reception and administration
- Patient coordination
- Procedure and theatre bookings
- Medical billing
- Clinical assistance
- Basic cardiology investigations
- Cardiac device clinic support

The successful candidate will work closely with our administrative and clinical team and will progressively be trained to work independently within established practice protocols.

Key Responsibilities

Medical Reception and Administration

- Managing patient appointments, bookings and confirmations




- Answering telephone, email and other patient enquiries
- Welcoming patients and providing a professional and positive patient experience
- Maintaining accurate patient demographic and medical information
- Ensuring valid referrals and treating specialist information are recorded
- Processing incoming referrals
- Processing and escalating clinical enquiries according to practice protocols
- Liaising with patients, doctors, hospitals and other healthcare providers
- Maintaining accurate electronic records and documentation
- General administrative duties required within a specialist medical practice

Patient and Procedure Coordination

- Coordinating patient appointments, investigations and procedures
- Arranging procedural bookings and theatre bookings
- Providing patients with procedure information, quotations and booking instructions
- Coordinating follow-up appointments and investigations
- Liaising with hospitals, specialists and procedural facilities
- Supporting patients throughout their treatment journey
- Assisting with patient satisfaction and service initiatives

Billing and Accounts

- Medicare billing and claiming
- DVA billing
- Private health insurer and third-party billing




- Processing patient accounts and payments
- Preparing quotations for procedures where required
- Assisting with billing reconciliation and related administrative tasks

Clinical Assistant Duties

Training will be provided where required.

Duties may include:

- Performing 12-lead ECGs
- Applying and removing ambulatory blood pressure monitors
- Assisting with Holter and other ambulatory cardiac monitoring
- Assisting clinicians during consultations
- Assisting with exercise stress testing under appropriate supervision
- Preparing patients and clinical rooms for investigations
- Maintaining clinical equipment and consumables
- Supporting cardiac device clinics
- Assisting with other cardiology investigations as training and competency develop

All clinical duties will be performed in accordance with practice protocols, training and the employee's level of competency.

Who We Are Looking For

We are looking for someone who is:

- Warm, positive and patient-focused
- Reliable and dependable
- Qualified in their communication and presentation
- Highly organised
- Comfortable working in a busy healthcare environment
- Able to manage competing priorities
- Meticulous with record keeping
- Confident using computer systems
- Able to work both independently and as part of a team
- Willing to take initiative and responsibility for completing tasks
- Interested in learning new clinical and administrative skills
- Looking for a secure, long-term position with opportunities for career development

Essential Skills and Experience

Applicants should have:

📌 Medical Receptionist and Clinical Assistant (Broulee)
🏢 Canberra Heart Rhythm Centre
📍 Broulee