Located in Melbourne's South East, FHS Poly is the premier B2B provider of Poly Welding Solutions, including custom plastic fabrications, poly welding equipment sales, hire & service, pipe & fitting resales.
FHS Poly is seeking a highly organised and customer-oriented individual to join our team as a Customer Service and Sales Representative. With a rich history dating back to 1994, we have established ourselves as a trusted source for poly welding solutions and outstanding customer service.

About the role

The Customer Sales & Reception position is the first point of contact for customers and visitors to FHS Poly. The role provides professional reception and administrative support while assisting the sales team with customer enquiries, quotations, order coordination and product information.

Key responsibilities

Welcome visitors and ensure they are directed to the appropriate team member.

Answer, screen and direct incoming telephone calls and shared inbox enquiries promptly and professionally.

Take accurate messages and follow up to ensure enquiries reach the right person.

Maintain a tidy, safe and professional reception and customer-facing area.

Provide friendly, responsive service and contribute to a positive customer experience.

Respond to straightforward customer enquiries about products, availability, lead times and order status.

Learn the FHS Poly product range, applications and relevant technical terminology.

Assist the sales team to prepare quotations, proposals, product information and follow-up correspondence.





Qualify incoming enquiries by gathering the customer's contact details, application, specifications, quantities and required timing.

Enter and maintain accurate customer, lead, quote and order information in company systems.

About you

Clear and skilled verbal and written communication skills.

Strong customer service focus and a courteous telephone manner.

Positive organisation, attention to detail and ability to manage competing priorities.

Confidence using Microsoft Office and the willingness and ability to learn new business systems used by FHS Poly including HubSpot CRM and MYOB accounting system.

Sound numeracy and literacy skills.

Willingness to learn technical products and ask questions when unsure.

Reliable, punctual and able to work effectively as part of a team.

Previous experience in reception, customer service, administration, retail or sales (desirable).

Experience in a manufacturing, industrial, trade or technical environment (desirable).

Exposure to CRM, quoting, inventory or order-processing systems (desirable).

Hours of work:
Monday -Thursday 8am-4.30pm
Friday 8am-3pm

About us

FHS Poly is located at 11-15 Martha Street, Seaford Vic 3198. FHS Poly will provide training in products, systems and sales processes. As your capability develops, the position may take greater ownership of customer accounts, quotations, outbound follow-up and technical sales opportunities.

Full-time availability is required at our Seaford location in Victoria.

To be considered, you must be entitled to work in Australia and be prepared to undertake pre-employment checks.

📌 Customer Sales (Melbourne)
🏢 FHS Poly
📍 Melbourne