About the Role

We're looking for 2 customer-focused Premium Services Coordinators to join our Priority – Specialised Services team based at Melbourne Airport.

We have 2 full-time opportunities available:

1 x Permanent Full-Time Position

In this fast-paced role, you’ll monitor high-priority freight consignments from collection through to delivery, ensuring every shipment is tracked closely and customers receive timely, accurate updates throughout the journey. You’ll work closely with operations, depots and drivers to proactively resolve issues, minimise delays and deliver an exceptional customer experience.

Working Hours

Monday to Friday

Rotating roster between 8:00am and 5:30pm

Same working hours apply to both positions.

What You'll Do

- Monitor high-priority freight consignments from pickup through to delivery.
- Proactively track freight and intervene when delays or service issues arise.
- Keep customers informed with timely and accurate shipment updates.
- Respond to customer enquiries via phone and email.
- Liaise with depots, operations teams and drivers to resolve freight issues.
- Investigate delays and coordinate recovery solutions.
- Maintain accurate records using internal systems and applications.
- Build robust relationships with customers and internal stakeholders.




- Support continuous improvement and deliver outstanding customer service.

What You'll Bring

- Previous experience in customer service, transport or logistics.
- Excellent communication and relationship-building skills.
- Strong attention to detail and organisational skills.
- Ability to prioritise multiple tasks in a fast-paced environment.
- Intermediate Microsoft Office skills (Outlook, Word and Excel).
- A proactive approach to problem-solving.
- Customer-first mindset with a focus on service excellence.
- Ability to work independently and as part of a collaborative team.

Why Join Team Global Express?

- Choice of permanent or fixed-term full-time opportunities.
- Monday to Friday work-life balance.
- Career development and internal progression opportunities.
- Supportive and collaborative team environment.
- Employee benefits including discounts on major retailers, travel and healthcare.
- A workplace that values safety, teamwork and continuous improvement.

This role is ideal for someone who enjoys coordinating freight, solving problems and providing exceptional customer service while ensuring critical shipments are delivered safely and on time.

📌 Premium Services Coordinator (Melbourne)
🏢 Team Global Express
📍 Melbourne