Senior Claims Case Manager: Digital, Customer-First Leader (Melbourne)

Senior Claims Case Manager: Digital, Customer-First Leader (Melbourne)

23 Oct
|
MetLife Insurance
|
Melbourne

23 Oct

MetLife Insurance

Melbourne

MetLife Insurance in Melbourne is seeking an experienced Senior Case Manager to own a portfolio of complex Group Life Insurance claims, focusing on policy definitions, risk management and customer outcomes. You will lead change, coach peers, and embed a customer-first culture in a digitally evolving claims workplace.

You’ll balance empathy with commercial outcomes, ensure SLA and CSAT targets are met, and collaborate with advisers, trustees and providers to drive continuous improvement and

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📌 Senior Claims Case Manager: Digital, Customer-First Leader (Melbourne)
🏢 MetLife Insurance
📍 Melbourne

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