Membership Sales Consultant - Expressions of Interest

Drive sales, earn commission, deliver extraordinary experiences

Iconic brand inspiring our Sydney community to change lives through wellness

Full-time gig, free gym membership, discounted personal training, and more benefits

The Virgin Way

At Virgin Active, our people are our special sauce. We create experiences that members remember — and that starts with you.In this role, you bring energy, ownership and personality to every interaction. You take pride in what you do, support your team, and play your part in delivering a club experience that feels premium, welcoming and consistent — every member, every time.

The impact you’ll make

You are on the frontline of the member experience.You show up, take ownership and deliver your role to a high standard — supporting your team, your manager and your club to perform at its best.

What success looks like

Success in this role comes from showing up consistently across five key pillars:

1. People Contribution

You contribute to a positive, high-performing team.

Key accountabilities include:

Show up with a positive attitude and strong work ethic

Take accountability for your role and responsibilities

Support your teammates and contribute to a strong team culture

Be open to feedback and continuously improve

Communicate clearly and respectfully

Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination

You understand how your role impacts club performance.

Key accountabilities include:

Deliver your role in a way that supports revenue and retention

Promote products, services or experiences where appropriate





Work efficiently and productively during your shift

Understand how your actions contribute to club success

3. Operational Excellence

You deliver your role safely, consistently and to standard.

Key accountabilities include:

Follow all club processes, systems and safety requirements

Complete tasks accurately and on time

Maintain a clean, safe and well-presented environment

Be reliable, organised and prepared for your shift

Raise issues early andtake actionwhere appropriate

You deliver a premium member experience, every time.

Key accountabilities include:

Create welcoming, friendly and professional interactionswith members

Be proactive in helping members and solving problems

Respond positively to feedback and service opportunities

Contribute to a seamless member journey across the club

5. Functional Excellence —Sales

You deliver your specific sales responsibilities to a high standard, driving commercial performance through consistent execution, strong product knowledge and effective sales techniques.

Key accountabilities include:

Execute all stages of the sales journey, from lead generation through to conversion and onboarding

Consistently achieve individual and team sales targets, including memberships and ancillary products

Demonstrate deep product knowledge across memberships, services and offers,



confidently tailoring solutions to member needs

Apply effective sales techniques, including needs discovery, objection handling and closing, to maximise conversion

Proactively generate leads through both in-club and out-of-club engagement, including local area outreach, partnerships and community activation

Represent the brand externally, building awareness and generating interest through events, activations and networking opportunities

Deliver engaging and personalised tours that reflect the Virgin Active brand and value proposition

Actively promote current campaigns, offers and promotions to drive sales outcomes

Maintain accurate and up-to-date records in CRM systems, ensuring all interactions are logged

Follow structured sales processes, scripts and cadence to maximise conversion and consistency

Actively follow up leads and enquiries, ensuring no opportunity is missed

Support membership retention through robust handovers and ongoing relationship building

Collaborate with club teams to ensure a seamless member experience from first contact onward

Take ownership of your sales pipeline, managing priorities and performance end-to-end

To land this gig…and your ongoing mindset

You have>1year of relevant experience and flexibility to work a non-traditional schedule.

You have aligned experience. You know what it’s like to work with a high-profile consumer brand and thrive on exceeding sales targets and delivering strong commercial outcomes. You bring confidence in applying sales techniques, building relationships and creating demand both in and out of club. Experience in the fitness, health

📌 Membership Sales Consultant (Sydney)
🏢 Virgin Active
📍 Sydney