Volkswagen Financial Services Australia Pty Limited – Chullora NSW

Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.

We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and we have a team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with Volkswagen Financial Services Australia. Our core value is integrity and we seek like-minded individuals to join our thriving business.

The Functional Business Analyst, will be responsible for delivering high-quality business analysis for assigned projects, workstreams or feature scopes by eliciting,analysingand documenting business needs, supporting process and solution design andmaintainingtraceability through delivery,testingand implementation.

The role acts as the day-to-day bridge between business stakeholders, deliveryteamsand technology partners, applying agreed methods and escalating matters that require broader program or enterprise alignment. On larger or more complex initiatives, the role works under the direction of the Lead Business Analyst whileretainingownership of detailed analysis outputs forallocatedscope.

Stakeholder Engagement





- Build effective relationships with business users, SMEs, product owners, delivery teams and technical specialists to understand detailed business needs.
- Work closely with vendors and technology providers at a working level to clarify detailed business requirements, process rules and data needs.
- Communicate clearly with stakeholders atdifferent levelsand document decisions, assumptions,issuesand changes.

Requirements & Analysis

- Prepare andmaintaindetailed requirements artefacts for assigned scope, including business and functional requirements, user stories, acceptance criteria, process maps, business rules, datamappingsand functional specifications asappropriate.

Process Design, Solution & Delivery Support

- Analysecurrent-state processes, workflows, controls, customerjourneysand operational practices within assigned scope toidentifyinefficiencies, gaps, manualworkaroundsand improvement opportunities.
- Collaborate with project managers, the Lead BA, architects, SMEs,testersand vendors to ensure detailed requirements are translated into delivery-ready backlog items, designinputsand implementation tasks.
- Provide hands-on analysis support through build, integration, testing and deployment, including cutover inputs, work instructions and reference materials where required.




- Prepare andmaintainanalysisartefacts in line with agreed delivery frameworks,governanceand change control requirements.
- Identifyrisks, issues, assumptions and dependencies within assigned scope, address what can be managedlocallyand accelerate broader matters accordingly.
- Incorporate feedback, resolve ambiguities and ensure documentation is fit forpurposefor build, testing and implementation.

Business Readiness Support

- Support system, integration and user acceptance testing by clarifying requirements, triaging defects, verifying expectedoutcomesand assessing whether issues affect process design, businessrulesor acceptance criteria.
- Contribute to business readiness through process impact analysis, training inputs, support documentation, cutoverconsiderationsand transition support.

Skills & Capabilities

- Strong hands-on business analysis capability across project and change initiatives, includingrequirementselicitation, process analysis,documentationand traceability.
- Strong communicationand facilitation skills, with the ability to engage working-level stakeholders and translate detailed business needs into structured, delivery-ready artefacts.
- Valuable judgement,organisationandprioritisationskills, with the ability to manage assigned scope effectively and accelerate where broader alignment isrequired.
- Familiarity with JIRA / Confluence, Visio,Exceland Microsoft 365 suiteremainsimportant, with process modelling and requirements toolsadvantageous.
- Understanding of change impacts, business readiness and implementation support activities is desirable.

Education/Training/Experience

- Demonstratedexperience delivering business analysis across project delivery,transformat

📌 Functional Business Analyst (Sydney)
🏢 Volkswagen Financial Services Australia Pty
📍 Sydney