SEEK Pass is a trusted digital passport used by over 5 million people to manage and share their verified identity, credentials and documents. We aim to integrate across the HR ecosystem to provide more value, security and convenience for individuals and organisations in employment processes.

Our primary use case today is helping job seekers to stand out on SEEK by pre-verifying their qualifications, licences and other credentials so that employers can shortlist them with confidence and speed. We operate as a distinct cross-functional business unit, with integrations into SEEK’s job marketplaces across Asia-Pacific.

Learn more about SEEK Pass at: https://seekpass.co

The Team

SEEK Pass is a cross-functional scale-up that operates as a business unit in SEEK. Today we employ over ~100 people across software engineering, product, operations, and growth teams in Melbourne, Sydney and Kuala Lumpur. This role is based in Sydney, but occasional brief travel may be required.

This role reports to the Core Operations leader and involves working closely within the Operations function while collaborating cross-functionally with teams such as Engineering, Product, Analytics, Marketing and Design.

Why this role?

This is your opportunity to make digital support feel human.

When someone is trying to verify a qualification, licence or work right, the experience can feel high stakes. A clear answer, a calm explanation or the right next step can make a real difference to their confidence — and sometimes to their opportunity to secure work.

As a Customer Support Officer, you’ll be one of the people who makes that experience better. You’ll support our users through email, helping them navigate verification,



troubleshoot issues and understand what happens next. You’ll combine empathy with accuracy, use good judgement when the answer isn’t obvious, and make sure complex issues reach the right team with the right information.

This isn’t just a role where you close tickets. You’ll help us spot recurring customer pain points, improve our help content and strengthen the way a growing product supports people at key moments.

- Meaningful customer impact: Help people overcome barriers and feel confident using a product that matters
- Digital-first support: Build on your experience supporting customers through email, live chat, messaging or other online channels
- A product that’s growing: Join a fast-moving team where customer insights can directly influence how the product and support experience evolve
- Quality over guesswork: Work in a team that values thoughtful investigation, privacy, accuracy and closing the loop
- A team that will back you: Learn from people across Operations, Product, Engineering, Analytics and more while building capability in a modern technology business

Company Description

About SEEK Pass

SEEK Pass is a trusted digital passport used by over 5 million people to manage and share their verified identity, credentials and documents. We aim to integrate across the HR ecosystem to provide more value,



security and convenience for individuals and organisations in employment processes.

Our primary use case today is helping job seekers to stand out on SEEK by pre-verifying their qualifications, licences and other credentials so that employers can shortlist them with confidence and speed. We operate as a distinct cross-functional business unit, with integrations into SEEK’s job marketplaces across Asia-Pacific.

Learn more about SEEK Pass at: https://seekpass.co

The Team

SEEK Pass is a cross-functional scale-up that operates as a business unit in SEEK. Today we employ over ~100 people across software engineering, product, operations, and growth teams in Melbourne, Sydney and Kuala Lumpur. This role is based in Sydney, but occasional brief travel may be required.

This role reports to the Core Operations leader and involves working closely within the Operations function while collaborating cross-functionally with teams such as Engineering, Product, Analytics, Marketing and Design.

Why this role?

This is your opportunity to make digital support feel human.

When someone is trying to verify a qualification, licence or work right, the experience can feel high stakes. A clear answer, a calm explanation or the right next step can make a real difference to their confidence — and sometimes to their opportunity to secure work.

As a Customer Support Officer, you’ll be one of the people who makes that experience better. You’ll support our users through email, helping them navigate verification and troubleshoot issues and understand what happens next. You’ll combine empathy with accuracy, use good judgement when the answer isn’t obvious, and make sure complex issues reach the right

📌 Customer Support Officer (North Sydney)
🏢 SEEK
📍 North Sydney