Optus is seeking a Major Incident Manager to own end-to-end facilitation and management of Priority 1 and Priority 2 incidents across the Optus network. You will restore services within SLA, coordinate cross-functional teams, and provide executive-level updates during high-impact events. This role is on a 24/7 rotating roster onsite at Macquarie Park.
You will lead incident governance, crisis coordination, and post-incident reviews, with a focus on service resilience and customer outcomes.
📌 /Incident Lead (Sydney)
🏢 Optus
📍 Sydney