Student Services and Administration Officer

ICAN Learn | Cairns, QLD | Full-time

Help support meaningful learning opportunities and positive student experiences

Are you an organised, detail-oriented administrator who enjoys helping people and keeping things running smoothly?

ICAN Learn is looking for a Student Services and Administration Officer to join our Cairns-based team

This is a great opportunity for someone who enjoys a varied administration role, working with people and contributing to an organisation that makes a genuine difference in the community.

About Us

The Indigenous Consumer Assistance Network Ltd (ICAN) is a not-for-profit organisation dedicated to empowering individuals and communities through education, advocacy and practical support.

Through ICAN Learn, our Registered Training Organisation (RTO), we deliver accredited and non-accredited training and professional development across the financial counselling, financial capability and community services sectors.

We are passionate about making education accessible, culturally responsive and meaningful for our students and the communities we support.

About the Role

As our Student Services and Administration Officer, you'll play an important role in supporting students throughout their learning journey, from their first enquiry through to completing their studies.

Working closely with our RTO Manager, trainers and broader ICAN Learn team, you'll help ensure student administration runs smoothly, records are accurate and students receive the information and support they need.





This is a varied role that combines student support, administration, records management and coordination of training activities.

Your key responsibilities will include:

- Managing student enquiries, applications, enrolments and onboarding.

- Providing friendly, professional and timely support to students.

- Maintaining accurate student records and information across our digital systems.

- Coordinating student communications, course information and administrative follow-ups.

- Monitoring attendance, participation and student progression.

- Supporting training schedules, student placements and course administration.

- Assisting with reporting, compliance documentation and student completions.

- Supporting improvements to our student management systems and administrative processes.

About You

We're looking for someone who is organised, approachable and confident managing administration in a busy environment.

You'll enjoy working with people, have an eye for detail and take pride in providing a high standard of service.

To succeed in this role, you'll bring:

- Experience in administration, student services, customer service or a similar role.





- Excellent organisational and time management skills.

- Strong attention to detail and a commitment to maintaining accurate records.

- Confident written and verbal communication skills.

- Good computer skills, including Microsoft 365 and experience working with databases or digital systems.

- The ability to manage competing priorities and work both independently and as part of a team.

- A positive, versatile and solutions-focused approach.

- A commitment to providing culturally respectful and inclusive services.

Experience working within a Registered Training Organisation (RTO) or education workplace will be highly regarded.

Knowledge of student management systems, vocational education administration, AVETMISS reporting, USI requirements or RTO compliance processes would also be an advantage.

Why Join ICAN?

At ICAN, you'll be joining a purpose-driven organisation where your work contributes to meaningful outcomes for individuals and communities.

You'll have the opportunity to:

- Be part of a supportive and collaborative team.

- Contribute to education and training programs that make a positive difference.

- Enjoy a varied role with opportunities to develop your skills.

- Help shape and improve the student experience at ICAN Learn.

- Work within an organisation that values cultural respect, inclusion and community.

ICAN is committed to creating a culturally safe, diverse and inclusive workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

📌 Student Services and Administration Officer (Cairns Regional)
🏢 Human Resource Dynamics
📍 Cairns Regional