Mason Stevens is a leading provider of integrated wealth platform technology, that uniquely focuses on investor portfolio outcomes. More than just an administration platform, the innovative technology, paired with experienced investment specialist support, empowers advisers to deliver on their clients’ investment objectives via an unconstrained investment universe, and backed by exceptional client service.

Established in 2010, Mason Stevens is privately owned with over $10 billion of funds under administration and management. Led by some of Australia’s most experienced finance, technology, and investment professionals, with over 80 staff nationally.

About the role

We’re looking for an Operations Analyst to join our team on a 12-month fixed-term contract. You’ll support a range of day-to-day operational activities, including static data management, managed fund pricing, security set‑up and Fixed Coupon Note (FCN) processing. You’ll work closely with the broader team to ensure processes are completed accurately and efficiently, while building your knowledge of our systems, products and operational processes.

Key Responsibilities:

Managed Funds Pricing & Static Data

Support and manage pricing for manually priced managed funds, including validation, reconciliation, and issue resolution.

Perform security set‑up and ongoing static data maintenance across internal systems and custody platforms.

Support pricing‑related exceptions and client escalations, including increasing complaints arising from manual pricing delays and inconsistencies.

Support for High‑Touch HNW Workflows

Assist in managing elevated operational workload driven by HNW client service requirements, including bespoke holdings, non‑standard assets,



and increased manual intervention.

Fixed Coupon Notes (FCNs)

Support the end‑to‑end operational processing of Fixed Coupon Notes, including trade execution support, confirmations, and bookings.

Provide additional capacity as FCN trading volumes have materially exceeded original assumptions (exceeding five notes per week), placing strain on a highly manual workflow.

Alternative Investment Execution (External Platform)

Assist with the execution, confirmation, and booking of External Platform trades, which remain manual due to platform limitations.

Support reconciliation and exception handling associated with these workflows.

Process Improvement & Enablement

Assist with documenting and formalising end‑to‑end processes for manual workflows with the objective of improving control, consistency, and scalability.

Assist with identifying opportunities where future AI‑enabled or workflow‑based solutions could be applied once platform capability allows.

Required Skills, Knowledge and Expertise:

Accuracy and attention to detail — meticulous validation of pricing, security data, trade bookings and confirmations, particularly where processing is manual.

Technical product knowledge — a sound understanding of managed funds, Fixed Coupon Notes and alternative investments, including their operational requirements and trade lifecycles.





Risk awareness and judgement — the ability to identify discrepancies, question unusual outcomes and escalat…

Ownership and accountability — taking responsibility for tasks and exceptions through to resolution, with consistent follow-up.

Analytical and problem‑solving skills — investigating pricing differences, reconciliation breaks and booking issues to establish and address the underlying cause.

Organisation and prioritisation — managing competing deadlines and bespoke requests without compromising accuracy or controls.

Clear communication and service orientation — explaining operational issues clearly, managing expectations and coordinating effectively with internal teams and external counterparties.

Process improvement mindset — documenting workflows, strengthening controls and identifying opportunities to reduce manual effort.

Required General Attributes:

Strong organisational, analytical and communication skills, with a high level of accuracy, attention to detail and ownership, and the ability to manage competing priorities in a deadline‑driven setting.

Along with ensuring the client experience and success is at the forefront of your motivations.

Qualifications:

1-3 plus years’ experience in Financial Services. Exposure to one or more of Managed Funds, LP/GP structures, Private Equity, Fixed Income, Equities, and structured products such as Fixed Coupon Notes would be advantageous.

Life at Mason Stevens

At Mason Stevens, relationships matter to us, and by leaving our egos at the door, we can realise remarkable outcomes whilst supporting each individual to realise their potential.

We are committed to building and maintaining a diverse a

📌 Operations Analyst (Sydney)
🏢 Mason Stevens
📍 Sydney