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As a Customer Data Analyst, you'll turn our utility customers' data into actionable insights. You'll build dashboards and visualisations that help customers see and understand their grid and deliver bespoke analysis that answers questions they can't yet answer themselves.

You'll work alongside our Power Engineers, who bring deep subject matter expertise and lead technical delivery with customers. You'll partner with our Customer Data Engineers to make sure the data you need is available, well-structured, and reliable. And you'll work with Product to translate recurring analyses into platform features when we see enough demand across the market.

Gridsight runs an AI-forward stack that gives the team access to best-in-class tooling across data infrastructure, orchestration, and AI-assisted development, including Databricks, dbt, Dagster, AWS, and enterprise Claude Code. Staying ahead of the curve is part of the job.

This is a outstanding role for someone who loves working with data, enjoys being close to customers, and wants to see their analysis evolve from a one-off deliverable into a product used across the industry.

The Role

As a Customer Data Analyst, you'll turn our utility customers' data into actionable insights. You'll build dashboards and visualisations that help customers see and understand their grid and deliver bespoke analysis that answers questions they can't yet answer themselves.

You'll work alongside our Power Engineers, who bring deep subject matter expertise and lead technical delivery with customers. You'll partner with our Customer Data Engineers to make sure the data you need is available, well-structured, and reliable. And you'll work with Product to translate recurring analyses into platform features when we see enough demand across the market.

Gridsight runs an AI-forward stack that gives the team access to best-in-class tooling across data infrastructure, orchestration, and AI-assisted development, including Databricks, dbt, Dagster, AWS, and enterprise Claude Code. Staying ahead of the curve is part of the job.

This is a great role for someone who loves working with data, enjoys being close to customers, and wants to see their analysis evolve from a one-off deliverable into a product used across the industry.

Key Responsibilities

Analytics & Visualization (~55%)

- Build dashboards and visualizations for customers, making complex grid data clear and actionable.
- Translate customer business questions into analytical tasks, and communicate findings clearly to both technical and non-technical audiences.
- Deliver ad hoc and bespoke analysis to answer questions and surface insights that aren't yet available through the product.
- Validate outputs against quality standards to ensure analysis is accurate and trustworthy.

Customer Delivery Support (~25%)

- Work alongside Power Engineers, who provide subject matter expertise and lead technical delivery, to support end-to-end customer engagements.
- Partner with Customer Data Engineers to ensure the data required for analytics is available, correctly mapped, and fit for purpose.
- Debug data and analysis issues with composure — triaging problems, communicating clearly with customers, and driving resolution.

Product Support (~20%)

- Identify and communicate patterns across customer engagements to inform product direction.
- Partner with Product to translate bespoke analyses into repeatable,



platform-ready features where there's enough demand and signal from customers across the market.
- Contribute to internal documentation, playbooks, and tooling that improve the efficiency and consistency of future analytics and delivery work.
- Bring a tool-first mindset: spot manual steps that can be automated, and take initiative to improve them.

Qualifications

- 2+ years of professional experience in data analytics, analytics engineering, data engineering, technical consulting, or a similar role combining hands-on data work with stakeholder engagement.

- Strong SQL skills and demonstrated ability to analyse, validate, and wrangle complex or messy datasets.

- Experience building dashboards and data visualizations.

- Proficiency in Python for data analysis, transformation, and scripting.

- Ability to communicate data-driven findings clearly to both technical and non-technical audiences.

- Experience with cloud data infrastructure and modern development practices (Git, command-line environments, collaborative codebases).

- Exposure to dbt or similar ELT/ETL frameworks.

- Strong problem-solving skills and a methodical approach to troubleshooting technical issues.

- Proven problem-solving abilities and a self-starter mentality, comfortable working in a fast-paced startup environment.

What We Offer

- Competitive salary. We hold high expectations, but pay accordingly.
- Meaningful ESOP so you share in the growth of Gridsight.
- $2,500 WFH allowance, $2,500 health and wellness allowance, bi-annual in person working weeks, and lunch is on us when you’re in office.
- Work how you like. Fully remote, hybrid or in office with a fresh, new head office in Sydney and satellite spaces in Melbourne, Brisbane and Hobart.

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of,



without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You’ll Enjoy This Role!

- Hit the ground running on high-visibility work - From day one, your analysis feeds directly into customer QBRs, live sales deals, and pricing decisions. No slow ramp, no work that sits in a drawer.
- Partner with Sales and Customer Success - You’ll be the go-to analyst for CSMs and Sales, turning customer and checkout data into stories that help win deals and grow accounts.
- Real data from real venues - Dig into how thousands of attractions operators around the world sell tickets, memberships, and add-ons, and what actually moves the needle for them.
- Flexible, fully remote contract - Work from anywhere in Australia on standard business hours, with a clear scope and a team that’s ready for you.

Why You Want To Work With Us!

- Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.
- A Outstanding Place People Choose to Stay - We’ve been Outstanding Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist. ROLLER ranks in the top 5% of sales organisations to work for on RepVue!
- Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

Our Customer Success and Sales teams run on data. Every QBR, every pilot, and every pricing conversation is stronger when it’s backed by clear insight into how our customers are actually performing.

We’re bringing on a Data Analyst on a contract basis to own our go-to-market analytics for the next few months. You’ll be the analytical partner for our CSMs and Sales team, turning checkout, membership, and product data into insight that helps customers grow and helps us win deals. Your work also frees up our wider data team to stay focused on product analytics, so the impact goes well beyond your own requests.

What You’ll Do

Customer Success Support

- Build the data behind CSM-led QBRs, including customer performance, checkout conversion, membership, and product-type trends
- Field ad hoc customer-performance requests and turn them around quickly with clear, decision-ready answers

Sales Support

- Partner with Sales on deals and pilots, delivering before-and-after analysis that shows the impact of ROLLER for prospective customers
- Analyse online checkout performance to surface opportunities and strengthen the business case

Pricing & Packaging Insight

- Analyse pricing and packaging across subscriptions, add-ons, and excess usage to inform commercial decisions
- Share findings and progress through the team’s regular channels and weekly syncs

About You

- You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.
- You’re a Data Analyst with a track record of turning business questions into clear, actionable insight
- You’re highly proficient in SQL and BigQuery, and creating dashboards using

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📌 Global Data Analyst — Master Data & Erp Specialist (Sydney)
🏢 gategourmet
📍 Sydney