NSW Department of Customer Service – Parramatta NSW

Role: Senior Delivery Lead
Grade: Grade 9/10
Temporary up to 30 June 2028, potential conversion to go Permanent/Ongoing
Location: Parramatta (with option to work remotely in hybrid mode)
Reporting to: Principal Product Owner

About the role:

We have an opportunity for an experienced IT Delivery Lead to manage the software development and releases for a technology transformation program (Digital Transformation), utilising the latest technology stack such as AWS Cloud, microservices, Java, ReactJS, etc. The current project is working on the payments and financial management modernisation of an enterprise system that is responsible for processing, recording and reporting of over $50 bn tax revenues we collect annually.

Responsibilities include managing all aspects of the Software Development Lifecycle (SDLC) by deploying suitable agile frameworks such as Scrum, TDD, BDD, etc that are suited to run on our CI/CD pipelines. The focus is on releasing our software products to our customers on time, while maintaining compliance with quality and laid out governance frameworks.

Key accountabilities:

- Source, analyse and establish business requirements and scope IT effort to meet release timelines
- Always establish and maintain squad capacity and constantly review talent profile for estimated future tasks
- Plan and manage the delivery of approved products using Agile and Lean practices and frameworks to ensure delivery of high-quality products, services and user experience
- Understand and effectively communicate to the team's release health (size of backlog, backlog priorities, and velocity of the team, plan to consume points, dependencies,



and visibility to team and governance forums)
- Actively improve flow of work by identifying, escalating, and helping to remove impediments/ blockers/waste for the team when required
- Work collaboratively with other squads to share people resources, coordinate deployment environments, testing schedules and release management
- Act as scrum master in allocated product delivery teams, providing coaching to team to develop Agile and Lean behaviours, encourage productivity and facilitate an environment that enables effective delivery and enhanced ways of working that embeds Agile practices into delivery of products and services
- Encourage and help the team to transition to and implement newer ideas/ processes such as CI/CD, DevSecOps or others identified via various forums such as ideation sessions, conversations or sprint retrospectives
- Build relationships and collaboration with team members and help foster trust and honesty within the team
- Develop and manage stakeholder relationships through strong and effective communications, managing expectations, mediation, issues management and negotiation to ensure delivery of products and the achievement of outcomes and benefits, engaging with stakeholders at all levels

To be successful in this position you will:

- Have a diploma or a graduate degree in either IT, computer science, information systems, project management,



IT business analysis or engineering
- Have 8+ years of experience in IT delivery using agile frameworks such as Scrum, Kanban, XP, TDD etc
- Functional knowledge of SDLC/ ITIL. Any certifications in IT project management/ agile delivery, such as CSM or PSM etc. desirable
- Experience in banking and payment solutions is highly regarded
- Good understanding and experience with release and deployment management
- Experience in Business Analysis or Quality Assurance will be advantageous
- Experience leading/ managing cross functional software teams
- Good communication and leadership skills
- Sound knowledge of common IT PM tools such as Jira, Confluence or similar
- Experience in using Kiro/ Claude is a plus

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through contemporary, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the

📌 Senior Delivery Lead (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta