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Bring your positive energy and problem solving skills to a role that keeps our hubs welcoming, organised and running smoothly.

We’re looking for a friendly, organised and people-focused Customer Service Officer to join our Employment & Training team in Melbourne’s west.

As the first point of contact at one of our Youth Projects hubs, you’ll play a big part in creating a space where young people, visitors and staff feel welcome from the moment they walk through the door.

It’s part customer service, part administration and part keeping-the-place-running-smoothly. You might be helping someone find the right support, organising appointments, answering enquiries or making sure the team has what they need to get on with the day.

Most importantly, you’ll help us deliver high impact support with no judgement. Full stop.

What you’ll be doing

- Creating a warm, welcoming and inclusive front-of-house experience
- Helping young people, visitors and stakeholders with enquiries and connecting them with the right person
- Managing reception, phone calls, appointments and meeting room bookings
- Supporting the team with everyday administration and accurate record keeping
- Keeping site supplies, visitor processes and general hub operations on track
- Pitching in, solving problems and helping make the experience better for everyone who uses our services

What we’re looking for

You’re someone who genuinely enjoys helping people and can bring calm, organisation and good energy to a busy environment.

You’ll also bring:

- Experience in customer service, administration or a similar people-facing role
- A Certificate III in Community Services, Employment Services or related study
- Strong communication and interpersonal skills
- Great organisation and time management
- Confidence working with people from different backgrounds and lived experiences
- The ability to work independently while still being a great team player

You’ll also need full Australian working rights and be willing to maintain a current Working with Children Check and National Police Check

A bit about us

We are an independent, registered charity providing frontline support to at-risk individuals across Melbourne to open pathways out of poverty and homelessness, breaking the cycle of disadvantage. Our work is focused on respect, client-centred care and harm prevention. Through our holistic model of care, we support people to live longer, healthier lives with meaningful employment and a stronger sense of belonging, safety and security.

Why should you work with us?

At Youth Projects we are very lucky to have a highly passionate and big energy team. We love what we do and we have fun doing it, all the while keeping things professional!

We are dedicated to providing a flexible environment to help you get on top of your work-life balance and we prioritise personal development every step of the way by providing regular training and internal development opportunities.

Most importantly, every day you get to see the way your work impacts real people in your community. But wait, there’s more!

- Free & locally roasted coffee at the office, every day
- Generous salary packaging benefits to boost your take-home pay
- PLUS additional tax-free salary packaging on meals & entertainment expenses
- Flexible work environment & flexibility to take extra unpaid leave for travel while working
- 17.5% Annual Leave Loading to help you live your best life on your holidays
- Employee wellbeing initiatives like the Employee Assistance Program
- Additional paid leave for caregiving, wellbeing, family violence, study PLUS an extra five personal leave days

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Send through your resume & Cover Letter by clicking “Apply for the Job.”

Recruitment for this position will be undertaken as applications are received, and only shortlisted applicants will be contacted.

Please note that it is a requirement of all Youth Projects positions that the successful applicant holds a valid Working with Children Check and National Police Check.

Our commitment to diversity, inclusion and belonging: At Youth Projects, we value the unique experiences, perspectives and contributions that a diverse workforce brings. We are committed to creating a safe, inclusive and welcoming workplace for all and actively encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and people of all genders, sexualities and identities, including members of the LGBTIQA+ community.

Safety screening: Youth Projects is committed to being a child-safe organisation, providing an environment where children who come into contact with the organisation feel safe. Youth Projects has zero tolerance for child abuse and is committed to the safety and wellbeing of all children and young people.

Customer Service Officer | 12-Month Fixed-Term Contract

Barenbrug is one of Australia’s largest seed companies and part of the global Royal Barenbrug Group. We are committed to exceeding the expectations of our employees, customers and industry partners.

We are seeking a Customer Service Officer to join our Dandenong South team on a 12-month fixed-term contract. Reporting to the Customer Service Manager, you’ll join a supportive and knowledgeable team focused on delivering first-class service to both internal and external customers.

Customer Service Officer | 12-Month Fixed-Term Contract

Dandenong South, Victoria 3175

Barenbrug is one of Australia’s largest seed companies and part of the global Royal Barenbrug Group. We are committed to exceeding the expectations of our employees, customers and industry partners.

We are seeking a Customer Service Officer to join our Dandenong South team on a 12-month fixed-term contract. Reporting to the Customer Service Manager, you’ll join a supportive and knowledgeable team focused on delivering first-class service to both internal and external customers.

About the Role

This is a hands-on and varied role working across sales, logistics, distribution, manufacturing and inventory management.

You’ll coordinate customer orders from receipt through to delivery, often managing multiple product, stock and delivery requirements at once. Accuracy, attention to detail and strong follow-through are therefore essential.

To thrive in this role, you’ll be a confident communicator and relationship builder who enjoys solving problems, working collaboratively and taking ownership of getting things done.

Key Responsibilities

- Receive and accurately process customer orders, quotes, product enquiries, account queries and credit returns
- Coordinate orders from receipt through to delivery, working closely with sales, logistics, manufacturing and inventory teams
- Keep customers and internal stakeholders informed of order progress, stock availability and potential delays
- Identify opportunities to cross-sell and up-sell where appropriate
- Assist with stocktakes and the reconciliation of stock levels
- Support accurate inventory control in line with company policy
- Maintain accurate and current pricing
- Ensure timely administration and processing of customer orders
- Contribute to continuous improvement initiatives across systems, processes and products

About You

You’ll ideally bring:

- Experience in a similar customer service, sales support or supply chain role
- Strong commercial awareness and an understanding of logistics and supply chain processes
- Excellent attention to detail and a commitment to accuracy
- A proactive approach, with strong follow-through and a focus on seeing tasks through to completion
- The initiative to identify what needs to be done and follow up without being prompted
- Strong problem-solving skills and a solutions-focused mindset
- An inquisitive nature, with the confidence to ask questions and develop a thorough understanding
- Experience with Pronto would be advantageous
- Experience within the agriculture industry would be highly regarded
- A genuine willingness to learn and build your product knowledge

We understand that developing confidence and capability takes time. You’ll be supported by a knowledgeable and highly engaged team who are committed to sharing their expertise and helping you build a strong foundation with us.

What Success Looks Like

Success in this role is measured by both what you deliver and how you work. We value collaboration, accountability and a positive, solutions-focused approach.

We’re looking for someone who enjoys being part of a team, brings energy to their work and takes pride in delivering great outcomes for customers and colleagues.

What We Offer

- Competitive salary package
- Supportive and flexible working environment
- Excellent conditions and employee benefits
- A varied role with exposure across customer service, sales, logistics and supply chain
- A 12-month fixed-term opportunity within an experienced and supportive team

- Astra Green Solutions specializes in delivering energy upgrade services under the Victorian Energy Upgrades (VEU) scheme and New South Wales Energy Saving Scheme (ESS). We are committed to helping customers optimize their energy efficiency while reducing costs and environmental impact. By offering tailored and innovative solutions, we aim to lead the way in sustainable energy practices across both residential and commercial sectors.
- Role Description
- We are currently seeking an experienced and highly organised Customer Service & Operations Officer to join our quick-growing team. This full-time hybrid role is based in Melbourne, with flexibility for partial work-from-home.
- This position is critical to the business, with a strong focus on complaints management, operational coordination, and compliance support across hot water (heat pump) and air conditioning installations. You will act as a key link between customers, installers, and internal teams to ensure issues are resolved efficiently while maintaining high service standards and compliance requirements.
- We are ideally looking for candidates with previous experience in similar roles, particularly within energy, trades, HVAC,



or operations-based environments, who can confidently manage escalations and work in a fast-paced setting.
- Key Responsibilities
- • Manage customer enquiries, complaints, and escalations in a professional and timely manner
- • Take ownership of customer issues from initial report through to resolution
- • Coordinate with installers, technicians, and internal teams to resolve defects, delays, or service issues
- • Support and manage operational workflows for hot water (heat pump) and air conditioning (AC) installations
- • Schedule and track jobs, ensuring timelines and service standards are met
- • Maintain accurate and up-to-date records in CRM and job management systems
- • Assist with compliance processes, including documentation checks, audit preparation, and regulatory requirements under VEU
- • Liaise with customers to provide updates, manage expectations, and ensure a positive customer experience
- • Work closely with sales and operations teams to ensure smooth handover and job completion
- • Identify and implement process improvements to enhance efficiency and reduce recurring issues
- Requirements
- • Proven experience in customer service, complaints handling, or operations roles (highly preferred)
- • Previous experience in energy, VEU, HVAC, plumbing, or trades-based industries is highly desirable
- • Strong problem-solving and conflict resolution skills with the ability to handle difficult situations professionally
- • Excellent verbal and written communication skills
- • High level of organisation and ability to manage multiple tasks simultaneously
- • Strong attention to detail, particularly in compliance and documentation
- • Experience using CRM systems and job management platforms
- • Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams)
- • Ability to work independently while contributing effectively within a team environment
- • A proactive and solutions-focused mindset
- What We Offer
- • Competitive salary package
- • Hybrid work flexibility
- • Opportunity to grow within a rapidly expanding company
- • Ongoing training in renewable energy, compliance, and o

3173 Keysborough Diamond Creek Furniture

Posted 2 days ago

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Job Description

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced workplace.

Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and skilled manner
- Resolve customer complaints and issues in a satisfactory manner
- Provide product and service information to customers
- Process orders, returns, and exchanges
- Maintain accurate customer records and inventory management .
- Collaborate with other departments to ensure customer needs are met
- Continuously improve customer service processes and procedures

Qualifications

- 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office, MYOB and customer service software
- Ability to multitask and prioritize tasks effectively

Are you ready to scoop up an exciting career with one of Australia's most loved and trusted dairy brands? Bulla Dairy Foods is 100% Australian owned and operated and has been proudly making dairy products in country Australia for six generations. We are one of Australia's oldest family-owned dairy companies and believe in our brand, our people and take pride in crafting dairy products for the world.

We currently have an exciting opportunity for a Customer Service Officer to join our Customer Service team on a 12-month fixed-term contract, with the possibility of extension at the conclusion of the contract. Reporting to the Customer Service Manager, you will be responsible for providing prompt, accurate and effective responses to a diverse range of queries including stock availability, product information, customer enquiries, service issues, customer and consumer feedback.

What's the Scoop?

- Receive, validate and process customer orders accurately and efficiently.
- Respond to customer and consumer enquiries and feedback via phone and email, maintaining accurate records and following matters through to resolution.
- Investigate consumer claims and maintain open claims in the relevant systems.
- Support 3PL inventory management and work collaboratively with internal teams to resolve product, delivery and service issues.
- Providing high level Customer Service support, striving for continuous improvement

What You'll Bring:

- 1-2 years of customer service experience, preferably within FMCG or another rapid-paced workplace.
- Strong written and verbal communication skills.
- Resilience and confidence to independently navigate challenging customer conversations, with a calm and solutions-focused approach.
- Strong attention to detail and a high level of data accuracy, particularly when processing orders and maintaining customer information.
- Good time management skills and the ability to prioritise competing demands.
- A team-focused approach that reflects our core values, with a commitment to supporting colleagues and delivering positive customer outcomes.
- Confidence using technology and learning new systems including AI tools. Experience with Microsoft Office or ERP/order-processing systems such as SAP will be beneficial.
- Strong problem-solving skills
- The ability to work autonomously and as part of a team.
- Flexibility to work an 8:00am-5:00pm rotating roster as well as the availability to work on selected Victorian public holidays.

At Bulla, we're not just about ice cream - we're about creating a culture that's as rich and satisfying as our creamy classics. Here's what we offer:
• Hybrid Work Model - Flexibility to work from home and the office
• Parental Leave - Inclusive options for all caregiver types, with flexible return-to-work support
• Learning & Development - Career pathways, mentoring, training, and graduate programs
• Wellbeing Support - Flu shots and 24/7 mental health services
• Fun Culture - Team BBQs, celebrations, and festive events
• Diverse & Inclusive Environment - A safe, supportive workplace for all
• Competitive Pay & Perks - Annual reviews, bonuses, and salary packaging
• Novated Leasing - Exclusive discounts on corporate fleet vehicles
• Corporate Uniform Allowance - Stylish uniform allowance and staff discounts from an iconic Australian brand
• Office Perks - Free fruit, coffee, and Bulla treats at work
• Volunteer Leave - One paid day each year to give back
• Transparent Communication - Stay engaged with regular updates and events
• Convenient Locations - Multiple sites across Victoria with free parking
Ready to Join the Bulla Family?

This is a rare and exciting opportunity within a reputable family business. With great opportunities for personal growth and development, you'll contribute to the success of this iconic household brand with a long history and bright future.

Apply now to join the Bulla family.

At Bulla Dairy Foods, we are dedicated to fostering a diverse, equitable, and inclusive culture where everyone feels they belong. We value diversity and the unique contributions of each team member. Our goal is to create an environment where all employees feel valued, respected, and safe, enabling them to perform at their best and reach their potential.

We’re currently working with a well-established global organisation looking for an experienced Customer Service Officer to join their team.
This is a great opportunity for someone who genuinely enjoys customer service but also likes the operational side of a role – managing orders, coordinating stock and deliveries, working closely with sales and supply chain, and making sure everything runs smoothly from order through to fulfilment.
You’ll be a key point of contact for customers and suppliers and work closely with internal teams across Sales, Supply Chain, Imports, Finance and Accounts.
What you’ll be doing

- Managing customer enquiries and providing product and order updates
- Receiving, processing and managing customer orders through to fulfilment
- Coordinating with customers, suppliers, warehouses, freight providers and internal teams
- Managing stock availability and providing open order updates to key accounts
- Handling customer complaints and resolving issues quickly and professionally
- Coordinating returns, credits/debits and order corrections
- Working closely with Sales, Supply Chain, Finance and Credit
- Maintaining customer information and service records
- Identifying opportunities to improve systems and processes

What we’re looking for Ideally, you’ll bring around 3–5 years of experience across customer service, order fulfilment, sales support, logistics or supply chain.
You’ll be someone who is organised, proactive and confident managing multiple priorities. Strong communication and customer service skills are essential, along with the ability to build relationships across different teams and solve problems as they come up.
Experience working with ERP systems and Excel will be highly regarded, and any exposure to freight, transportation, warehousing, manufacturing or the Asia-Pacific region would be a great advantage.
This would suit someone who enjoys being busy, likes taking ownership of their customers and orders, and wants a role where they can work across both customer service and the broader operational side of the business.
Consultant: Sarah Wilkinson -

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout46 countries ISS is a company of belonging.

”Connecting People and Places to Make the World Work Better”.

We are seeking experienced customer service professionals to join our ISS team at ourMelbourne Airport sitein the position of Customer Service Officer employed on a Casual basis.





The Customer Service Officer (CSO) is responsible for meeting and greeting passengers, providing general communication, guiding, wayfinding, support to passengers, including those with additional needs across the Melbourne Airport precinct.

The Position:

- You will provide a high level of customer service to traveling passengers
- Assist passengers with queries relating to moving through the airport
- Manage passenger flow at screening point to minimise queuing times
- Strong customer service focus and team player mindset
- Ability to obtain an ASIC (Criminal history clearance)
- Hold a valid drivers' license and have own reliable vehicle
- Flexible in work hours with availability 24/7
- At least 2yrs customer facing experience
- Onsite, free car parking facilities included during shift
- Full professional uniform provided
- Internal opportunities within our global organisation

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.

About the latest Campus safety customer service officer Jobsin Victoria !

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Internal Sales and Customer Service Officer

Knoxfield Varley Group

Posted 2 days ago

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Job Description

Join A1 Roadlines, proudly backed by Varley Group

A1 Roadlines is a proud member of Varley Group, one of Australia’s largest and most respected privately owned engineering and manufacturing organisations.

For decades, A1 Roadlines has been a trusted provider of road safety and traffic management solutions, supporting customers across Australia with high-quality products, industry expertise and exceptional service. Supported by the strength, stability and resources of Varley Group, A1 Roadlines combines the agility of a close-knit team with the opportunities of a much larger organisation.

At A1 Roadlines, our people are at the heart of everything we do. We value initiative, teamwork and customer service excellence, and we’re committed to providing an environment where employees can build long-term careers and make a genuine impact.

Why Join Us?

Join a stable and growing Australian manufacturer backed by Varley Group

Enjoy a diverse role that combines customer service, sales support, operations and coordination

Work closely with customers and play a key role in delivering outstanding service

Be part of a supportive, team-oriented and down-to-earth team

Long-term career development opportunities within the broader Varley Group

Knoxfield-based role with a variety of work and no two days the same

About the Role

We’re looking for a proactive and customer-focused Internal Sales & Customer Service Coordinator to join our team.

This is more than a traditional internal sales role. You’ll become a key point of contact for customers, supporting enquiries, preparing quotations, processing orders and coordinating customer requirements through to completion and delivery.

Working closely with Sales, Production, Purchasing and Business Operations, you’ll play an important role in ensuring customers receive a seamless and professional experience from enquiry through to delivery.

What You’ll Be Doing

- Responding to customer enquiries via phone, email and online channels
- Preparing quotations and following up opportunities
- Processing customer orders and maintaining accurate records
- Coordinating customer requirements with Production and internal teams
- Monitoring order progress and communicating updates to customers
- Raising and maintaining job sheets and associated documentation
- Managing customer backorders and stock availability enquiries
- Supporting parts sales, aftermarket enquiries and service-related requests
- Assisting with annual inspection and service administration activities
- Building and maintaining strong customer relationships
- Working collaboratively with operational teams to ensure exceptional customer outcomes
- Supporting continuous improvement initiatives and process efficiencies

About You

You enjoy working with people, solving problems and delivering excellent customer service.

You take ownership of your work, communicate confidently and enjoy being part of a team that genuinely supports one another.

You’ll ideally bring:

- Previous experience in Internal Sales, Customer Service, Sales Support or Account Coordination
- Strong relationship-building and communication skills
- Excellent organisational skills and attention to detail
- The ability to manage multiple priorities and competing deadlines
- Confidence using Microsoft Office and business systems
- Experience with quotations, order processing and customer communication
- A proactive and solutions-focused approach
- Experience within manufacturing, engineering, industrial, transport, automotive or trade-related industries (highly regarded)
- A willingness to learn technical products and industry knowledge

What’s On Offer

- Competitive hourly rate
- Long-term career opportunity with a growing Australian business
- Supportive and collaborative team culture
- Diverse role with daily customer interaction
- Exposure to a respected national engineering and manufacturing group
- Opportunity to develop your skills and build a rewarding career
- Employee Assistance Program (EAP)
- Stability, security and future career pathways within Varley Group

Apply Now!

If you’re looking for a varied role where you can build strong customer relationships, contribute to business success and develop your career within a supportive team environment, we’d love to hear from you.

As part of our recruitment process, applicants may be asked to complete a short questionnaire to help us better understand their experience, career aspirations and suitability for the role.

Customer Service Officer (Hub Specialist)

Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our team!

We’re looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team. In this role, you’ll be the go-to expert for resolving complex member queries, supporting stakeholders, and driving continuous improvement in service delivery.

This role will require you to work a rotating roster from 8am-8pm Monday to Friday. At MUFG we support work-life balance with a hybrid setup: 2-3 days in office (after initial training), the rest from home!

What You’ll Be Doing

- Deliver first-call resolution by anticipating member needs and taking full ownership of enquiries.
- Support with administrative tasks, system processing and written correspondence.
- Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees
- Investigate and resolve issues with professionalism and empathy
- Meet and exceed KPIs across calls, admin tasks, and written correspondence
- Collaborate with your team to share ideas, support goals, and contribute to a positive team culture
- Participate in ongoing training and proactively build your superannuation knowledge
- Stay informed on industry trends and legislative changes
- Support the Team Leader with high-priority requests, projects, and workflow management
- Identify risks and recommend process improvements to enhance service delivery
- Ensure all work meets quality standards and complies with regulatory requirements

What You Bring

- Proven experience in customer service, ideally within superannuation or financial services
- Strong problem-solving and investigation skills
- Ability to manage competing priorities and meet deadlines
- A proactive mindset with a passion for continuous learning
- Confidence in handling escalations and sensitive conversations
- A collaborative spirit and commitment to team success
- Ability to commit to 4 weeks' full-time training onsite.

Why Join Us?

- Be part of a supportive, high-performing team
- Make a real difference in members’ financial wellbeing
- Gain exposure to complex superannuation processes and stakeholder management
- Enjoy opportunities for professional growth and development

We are looking for an Administration Assistant/ Receptionist to join ourteam in XXX .

This role will be responsible for:

- Greeting clients on arrive
- Answering telephone calls and assisting with queries
- Providing support to the Business Manager and Senior Employment Consultant as required
- Filling in for Employment Consultants when they are out of the office

What we need from you

- General office administration skills, including customer service, typingdocuments and dealing with internal stakeholders on the phone and face-to-face
- Ability to thrive in a team environment
- High attention to detail
- Proficiency in data entry in both Excel and Word
- Ability to prioritise tasks
- Ability to work unsupervised and autonomously in a fast-paced, solution-focused environment

About APM Group
We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

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📌 Hybrid Customer Service & Operations Officer (Energy) (Melbourne)
🏢 Downer
📍 Melbourne