Vision Radiology Group (VRG) | Full-Time | Shepparton, VIC

Head Receptionist – Shepparton

Vision Radiology Group (VRG) | Full-Time | Shepparton, VIC

Lead a busy reception team. Develop people. Make a difference.

Are you an experienced reception professional ready to take the next step into leadership? Or an established team leader looking for an opportunity to make a meaningful impact within a busy healthcare environment?

Vision Radiology Group is seeking a capable, proactive and people-focused Head Receptionist to lead our reception team at our Shepparton clinic.

This is an opportunity for someone who can take ownership of day-to-day operations, lead a team with confidence and consistency, and maintain high standards of patient service in a fast-paced medical imaging environment.

We are looking for more than an experienced receptionist. We need a leader who can make sound decisions, address challenges directly, develop their team and work collaboratively with clinic and regional leadership to achieve the best possible outcomes for patients and staff.

About Vision Radiology Group

Vision Radiology Group is an independent, locally owned radiology group with a network of 27 clinics across metropolitan Melbourne and regional Victoria.

Our clinics are supported by experienced teams and subspecialised radiologists, with a strong focus on patient care, accessible medical imaging and delivering a high standard of service to our referring practitioners and communities.

At VRG, our people play an important role in the patient experience, and effective leadership is essential to keeping our clinics running safely, efficiently and professionally.

About the role





Reporting to and working closely with the Regional Manager, you will oversee the day-to-day operation of the Shepparton reception team, providing clear leadership, operational direction and ongoing support.

Shepparton is a high-volume clinic where priorities can change quickly. The successful candidate will need to balance hands-on operational involvement with the broader responsibilities of managing people, maintaining standards and improving workflows.

Your key responsibilities will include:

Team leadership and performance

- Lead, motivate and support the reception team, establishing clear expectations and consistent standards of performance.

- Provide structured training, coaching and feedback to develop staff capability and confidence.

- Address performance concerns, attendance issues and workplace conflict promptly, fairly and professionally.

- Have constructive and sometimes difficult conversations when required, maintaining appropriate professional boundaries.

- Foster a respectful, accountable and collaborative working environment.

Clinic operations and patient flow

- Coordinate daily reception operations, staffing priorities and patient flow in a busy medical imaging clinic.

- Manage competing demands, including patient registrations, incoming calls, appointment bookings,



online enquiries and administrative workflows.

- Make timely, practical decisions when operational challenges arise, ensuring patient safety and service standards remain a priority.

- Identify workflow inefficiencies and implement improvements in consultation with the Regional Manager.

- Ensure reception procedures, patient identification requirements and administrative processes are consistently followed.

Patient experience and service delivery

- Manage escalated patient concerns and complaints with professionalism, empathy and sound judgement.

- Support the team in delivering accurate information, effective service and a positive patient experience.

- Recognise when matters require escalation and ensure concerns are managed in accordance with established procedures.

Communication and accountability

- Work collaboratively with the 2IC, Clinic Lead, sonographers, radiologists and Regional Manager.

- Keep management informed of operational issues, staffing concerns, team development and opportunities for improvement.

- Take ownership of issues through to resolution, following up on agreed actions and communicating outcomes.

- Contribute to a culture of continuous improvement, qualified communication and accountability.

About you

You are a confident and organised leader who can bring out the best in people while maintaining clear expectations and professional standards.

You are comfortable making decisions, addressing issues directly and taking responsibility for outcomes. You understand that effective leadership requires both supporting your team and holding people accou

📌 Head Receptionist (Greater Shepparton City)
🏢 Vision Radiology
📍 Greater Shepparton City