Office Manager – Join the RQP Family
About the Role

At Rak's Quality Plumbing, we’re not just keeping the water flowing — we’re building a business that thrives on teamwork, innovation, strong relationships and continuous improvement.

We are an established, family-owned and operated Sydney plumbing business based in Thornleigh, NSW, and as we continue to grow, we’re looking for a proactive, organised and tech-savvy Office Manager to join our team on a full time basis.

Reporting directly to the Director, you’ll become the engine room of our office — coordinating our plumbers, managing schedules, communicating with clients and ensuring the day-to-day operations of the business run smoothly.

This is an important role within RQP. You’ll have the opportunity to take genuine ownership of the administrative side of the business, identify ways we can improve and help implement better systems and processes as we continue to grow.

Most importantly, we want someone who fits our culture. We’re a close-knit team with a fun, positive and supportive working environment. At RQP, you’re not treated as just another employee or a number — you become part of the family.

What You’ll Be Doing

Your responsibilities will include:

- Managing inbound and outbound calls, emails and client communications.

- Dispatching jobs and managing daily scheduling through AroFlo.

- Coordinating with our plumbers throughout the day to ensure jobs run efficiently.

- Managing appointment scheduling and job coordination for our field team.

- Liaising with strata managers, property managers, residents, contractors and clients.





- Following up outstanding jobs, quotations and client enquiries.

- Assisting with sales calls and helping convert enquiries into booked work.

- Managing correspondence, documentation and general office administration.

- Maintaining accurate customer records, databases and filing systems.

- Assisting with invoicing, reports and job documentation.

- Ensuring photos, reports and relevant job information are correctly recorded.

- Ordering materials and office supplies and liaising with suppliers and vendors when required.

- Developing, documenting and improving office procedures, systems and workflows.

- Identifying opportunities to streamline processes and improve efficiency.

- Supporting recruitment, onboarding and training processes as the team continues to grow.

- Helping implement new technology, software, procedures and systems across the business.

- Working closely with the Director and management to support the continued growth of RQP.

- Helping organise team events and culture-building activities to keep our workplace fun, positive and connected.

We’re looking for someone who doesn’t simply wait to be told what to do. If you notice something that could be organised better, streamlined or improved,



we want you to feel confident taking ownership and helping make it happen.

Systems & Technology

We currently operate using AroFlo for our job management, scheduling and day-to-day operations.

We are also preparing to transition the business to ServiceTitan, which will be a significant and exciting step forward for the company.

The transition will involve comprehensive training and learning a new system, but it also provides a fantastic opportunity for the successful candidate to be involved in the implementation from the beginning and help shape how the system, procedures and workflows are used within the business.

You don't necessarily need experience with ServiceTitan — what matters is that you're confident with technology, willing to learn and excited about finding better ways of doing things.

What We’re Looking For

Ideally, you’ll bring:

- Proven experience in office administration, office management or coordination.

- Experience within plumbing, trades, construction, strata, property or another service-based industry is highly regarded.

- Strong organisational and time-management skills.

- The ability to confidently manage multiple priorities in a fast-moving environment.

- Excellent written and verbal communication skills.

- Confidence communicating with customers and managing enquiries over the phone.

- Experience with job-management, scheduling or office-management software such as AroFlo or similar.

- Good general computer skills, including Microsoft Office.

- Strong attention to detail and accuracy with documentation and record keeping.

📌 Admin Manager (Sydney)
🏢 Rak's Quality Plumbing
📍 Sydney