The Administration Assistant is the first point of contact for residents, visitors and staff, providing friendly, professional customer service and general administrative support. The role also assists with organising and managing community events and activities.

Key responsibilities include:

- Manage reception and respond to general enquiries.
- Maintain registers, databases and administrative records.
- Coordinate bookings, confirmations and deliveries.
- Manage office supplies, equipment, resident mail and stocktakes.
- Organise and coordinate community events, activities and resident functions.

About the Role

The Administration Assistant is the first point of contact for residents, visitors and staff, providing friendly, professional customer service and general administrative support. The role also assists with organising and managing community events and activities.

Key responsibilities include:

- Manage reception and respond to general enquiries.
- Maintain registers, databases and administrative records.
- Coordinate bookings, confirmations and deliveries.
- Provide administrative support to management, including financial data entry.
- Manage office supplies, equipment, resident mail and stocktakes.
- Organise and coordinate community events, activities and resident functions.

About You

- Relevant qualification in business administration or equivalent experience.
- Strong customer service, communication and organisational skills.
- Proficiency in Microsoft Word, Excel and relevant financial systems.
- Accurate financial data entry and attention to detail.
- Ability to manage competing priorities and work independently.
- Experience or an interest in event coordination and community engagement

Why choose Mercy Community?

Being part of the Mercy team, means you have access to some fantastic perks, such as:





- Provide the opportunity to increase your take home pay through the use of salary sacrificing and other packaging benefits - up to $18,550 per annum is available to take advantage of
- Provide access to novated leases for a vehicle to help reduce your taxable income
- Paid compliance checks
- Provide you and your immediate family free, professional, and confidential counselling services. This includes specialised First Nations counsellors
- Supportive team culture

Depending on your role, you may also be eligible:

- For annual influenza and/or other vaccination reimbursements
- To receive pay bonus’ of $500 for successful employee referrals.
- To cash out or purchase annual leave.

Mercy Community is a Catholic not-for-profit organisation, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities. We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment.

We, and the Sisters of Mercy Brisbane Congregation before us, have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities. Please visit our website to find out more about our dedicated team and the work we do.

Mercy Community is committed to Safeguarding - taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need.

We are seeking to fill this role as soon as possible; therefore selection processes will be undertaken while the campaign is open with the view that it will be closed as soon as a suitable candidate has accepted an offer of employment.

📌 Retirement Village Administration Officer (Townsville)
🏢 Mercy Community
📍 Townsville