For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia’s premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As a Hotel Porter at The Darling, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience. In this dynamic role, you will be the face of our hotel, providing outstanding service that leaves a lasting impression.

This is a fantastic prospect where you will build memorable connections with both our guests and the hotel team, enriching every interaction and ensuring that every visitor feels right at home.

A few of your responsibilities:

- Provide clear directions within the hotel and share valuable information about the surrounding areas, enhancing our guests’ experience
- Greet and welcome guests, addressing their requests and inquiries with warmth and professionalism
- Efficiently handle, store, and deliver luggage to guest rooms, ensuring seamless service
- Valet Park and retrieve guests’ vehicles with precision and care
- Maintain our parking facilities to the highest standards, ensuring they are immaculate and inviting, reflecting our commitment to excellence

What we are looking for:





- A friendly and welcoming approach that exemplifies exceptional customer service
- Excellent communication skills and a polished appearance that reflects our standards
- Ability to develop a solid knowledge of the local area and upcoming Sydney events to assist guests effectively
- High energy, enthusiasm, and a positive, can-do attitude that enhances the guest experience
- A valid Australian driver’s license to facilitate vehicle handling
- Flexibility to work across a 24/7 roster, adapting to the needs of our guests and the hotel

About you:

You pride yourself on your ability to consistently deliver exemplary customer service gained from your experience in retail, hotels, restaurant settings or other customer facing roles. Working as part of a team is something you enjoy as well as being someone who can offer our guests that qualified touchpoint to ensure their stay with us is memorable. You are adaptable and adaptable, willing to go from parking vehicles and ensuring the smooth flow of traffic through our guest drop off points to delivering luggage to rooms and having conversations with guests around current local events and the best places to dine at The Star.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

It's your time to SHINE





Pier One Sydney Harbour is about making every guest arrival a chance to make a lasting moment. We’re looking for a Porter who’s warm, proactive, and passionate about creating seamless and memorable guest experiences. If you enjoy being on the move, helping others, and working in a vibrant hospitality environment, this is your opportunity to shine.

About the Role

As a Porter, you’ll be the welcoming face of the hotel by assisting guests with luggage, valet parking, and navigating our facilities. You’ll play a key role in ensuring smooth arrivals and departures, maintaining the lobby’s presentation, and supporting the Front Office team in delivering exceptional service.

Key Responsibilities

- Greet guests with warmth and professionalism, assisting with luggage and directions
- Deliver and retrieve luggage to and from guest rooms with care and efficiency
- Safely store guest belongings in the luggage room and handle group arrivals
- Assist with valet parking, ensuring compliance with Australian road regulations
- Maintain a clean, welcoming, and well‑presented lobby area
- Explain room features and promote hotel services during luggage delivery
- Respond to guest queries about hotel facilities and local attractions
- Support front office operations and complete handovers accurately
- Assist guests with disabilities in accordance with accessibility guidelines
- Monitor and report any safety hazards or system issues
- Uphold hotel grooming, conduct, and safety standards
- Participate in training sessions and departmental briefings
- Handle guest mail, messages, and parcels promptly
- Process payments and follow cash handling proce

📌 Porter (Sydney)
🏢 22320601
📍 Sydney