About the Role

The Facilities Officer supports day-to-day operational activities across the College of Vocational Education (VE) as part of the Planning & Resources team.

Working under the direction of the Facilities Coordinator, the role provides support across facilities and technology services to help staff access and maintain the equipment, spaces and resources they need to work effectively.

A significant focus of the role is supporting the College's technology assets and services, including staff onboarding, equipment deployment, asset record maintenance and responding to staff requests. The role also contributes to facilities projects, space management activities, technical spaces, events, showcases and other operational initiatives across the College.

This role is well suited to someone who enjoys working with technology, solving practical problems, providing excellent customer service and supporting a diverse range of stakeholders.

Responsibilities

- Responding to requests submitted through RMIT's service management systems.
- Assisting with the ordering, delivery, setup and replacement of technology equipment and assets.
- Maintaining accurate asset records, documentation and registers.
- Supporting staff onboarding through the provision of workplace technology and furniture etc.
- Assisting with technology refresh activities and equipment lifecycle processes.
- Supporting facilities projects, space management activities and minor works initiatives.
- Working with staff and support teams to help resolve operational, facilities and technology-related issues.
- Providing responsive customer service to staff across the College.

Success Criteria

- Experience providing high-quality administrative,



operational or customer-focused support services within a large and complex organisation.
- Solid digital literacy and confidence working with technology, systems and equipment.
- The ability to learn new systems, platforms and processes quickly.
- Strong organisational skills and attention to detail, including the ability to maintain accurate records and manage competing priorities.
- Excellent interpersonal skills and a genuine commitment to customer service.
- Strong written and verbal communication skills, including the ability to explain information clearly and work effectively with people of varying levels of technical confidence.
- A calm, approachable and solutions-focused manner.
- Demonstrated initiative and problem-solving skills, including the ability to identify solutions and seek assistance or escalation when required.
- Proven ability to work collaboratively as part of a team.
- Experience working with service management, ticketing or request-tracking systems.
- Experience supporting technology equipment, asset administration, facilities operations or related services.
- Experience working within a tertiary education or similarly complex environment.

Desirable

- Experience working with service management, ticketing or request-tracking systems.




- Experience supporting technology equipment, asset administration, facilities operations or related services.
- Experience working within a tertiary education or similarly complex environment.

Please note that this position is an on-campus role due to the nature of the work.

Please note: Appointment to this position is subject to passing a Working with Children check.

Location

Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University.

About the College

The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.

Led by our Pro Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:

- lead in practice-based learning
- empower learners for the future of work
- engage industry and community at scale
- grow for impact and influence

The College of VE is delivering impact through transformation that creates long-term change.

Benefits & Compensation

Applications Close: 4 Nov 2026 11.59 pm

- Casual hours commencing ASAP
- Professional HEW 5 + 17% Superannuation
- Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

Equal Mandatory Mandate

RMIT is an equal opportunity employer commi

📌 Facilities Officer (Melbourne)
🏢 Rmit University
📍 Melbourne